This device cannot start (Code10) STATUS_DEVICE_POWER_FAILURE

[Muls]

Hey Everyone

I am repeatedly getting the following message, despite updating with latest version of  the driver

IRST -Version14.8.16.1063.

Intel R Management Engine Interface 

Device Type -System Device

Location -PCI bus 0, device 22, function 0

This device cannot start (Code10) 

STATUS_DEVICE_POWER_FAILURE

I am using Desktop PC Windows 10 Pro with Intel Core i7-4770 CPU @3.4 GHz ,

Processor id _0x306c3

Please guide me ,to fix this issue.

Thanks

Murali

[Jose_V_Intel]

Hello Muls,

Thank you for posting on the Intel Community. 

Based on the information that you provided and in order to better understand your issue please provide the following information: 

*If your system is running;

• Please provide an Intel® System Support Utility report in .txt format. (make sure to select all the options before the scan) https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

• Provide a system report https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

• Take picture or screenshots of the error code.

• Is the system running any RAID configuration?

We will be waiting for your answers.

Regards.

Jose V.

Intel® Customer Support Technician

[Muls]

Hi Jose

Thanks for your response.

I have attached in the details as required by you.

There is NO RAID configuration.

Hope the details provided are adequate.

Looking forward for your help .

Wish you HAPPY NEW YEAR.

Cheers

Murali 

[Muls]

Hello Jose

Hope the provided details are adequate.

Awaiting your reply.

Please guide as to fix the issue.

Thanks

Murali

[Jose_V_Intel]

Hi Muls,

Thanks for the information provided.

Happy new year you too!

I want to let you know that we are currently checking internally your case, as soon we have an update we will let you know.

Regards.

[Jose_V_Intel]

Hi Muls,

Thanks for your time.

After we were able to check the situation along with the screenshots, I want to let you know that the issue is more related to the SSD.

Please check with the Original Equipment Manufacturer of the SSD and let them know this in order to run a Diagnostic tool for the drive.

The RST interface only shows the error message.

Regards.

Jose V.

Intel® Customer Support Technician