Add additional Fans to P4000XXSFDR

[JThom14]

Simple question!

With the system set to performance (S1200SPL board), the fans are quite loud.

Does anyone know if I can add additional fans to the P4000XXSFDR chassis? The MoBo supports additional fans and I would like the system to stay cooler and not spin up the fans so often.

thanks,

-Joe

[idata]

Hello Joe,

The chassis is designed to support the current hardware and be within the temperature threshold for the items installed in the unit.You might want to capture the system logs of your system to see what it is being recorded that is making the fans to run loud.Regards,Dave A.

[idata]

Hello Joe,

We would like to know if you were able to capture the system logs of your system to see what it is being recorded that is making the fans to run loud and if you could share that information.Best regards,Caesar B.

[JThom14]

Hi Caesar-

Many apologies for the delay. When the system is running loud, it is VERY loud, there does not seem to be any load on the server from a CPU perspective (1-10% max). Can you tell me which system logs you are looking for? Windows logs, BIOS logs?

Note, I changed the system to acoustic and the fans will still spin up for hours at a time very loudly. My client is complaining profusely now, so will need to take action soon.

Thanks,

-Joe

[idata]

Hello jetcosys ,

Please try using https://downloadcenter.intel.com/downloads/eula/25563/S1200SP-System-Information-Retrieval-Utility?httpDown=https://downloadmirror.intel.com/25563/eng/Sysinfo_V14_0_Build12_AllOS.zip S1200SP System Information Retrieval Utility and provide us with the Syslog so we could further assist you on this case.

Best regards,

Caesar B.

[JThom14]

Thanks Caesar, I will install the system diagnostic tool and pull out the syslog. This will require a reboot so will be a few days.

thanks,

-Joe

[idata]

Hello Joe,

Thanks for taking the time to install the System Diagnostic Tool( https://downloadcenter.intel.com/downloads/eula/25563/S1200SP-System-Information-Retrieval-Utility%3FhttpDown%3Dhttps%253A%252F%252Fdownloadmirror.intel.com%252F25563%252Feng%252FSysinfo_V14_0_Build12_AllOS.zip S1200SP System Information Retrieval Utility), please take your time to upload the file. We will be waiting for your response so we could proceed working on your case.Regards, Caesar B

[JThom14]

Hey Caesar-

Here is the full results to the sysinfo_log.txt file:

System Information Retrieval Utility Version 14.0 Build 12

Copyright (c) 2015 Intel Corporation

-------------------------------------------

Platform Firmware Inventory

-------------------------------------------

BIOS Version....... S1200SP.86B.02.01.0049

BMC Firmware Version:

Op Code....... 0.20.9366

Boot Code.............. 01.05

ME Firmware Version:

Boot Code: 04.01.03.019

SDR Version:

SDR version: SDR Package 0.22

-------------------------------------------

Sensors

-------------------------------------------

LUN NAME NUMBER OWNER UNITS VALUE

------------------------------------------------------------------------------------------------------

0 BMC Watchdog 10 32 STATE_DEASSERTED

0 VR Watchdog 11 32 STATE_DEASSERTED

0 SSB Therm Trip 13 32 STATE_DEASSERTED

0 IO Mod Presence 14 32 DEVICE_REMOVED/DEVICE_ABSENT

0 SAS Mod Presence 15 32 DEVICE_REMOVED/DEVICE_ABSENT

0 BMC FW Health 16 32 OK

0 System Airflow 17 32 CFM 20.000000

0 BB P1 VR Temp 32 32 Degrees Celsius -72.000000

0 P1 VR Ctrl Temp 186 32 Degrees Celsius 33.000000

0 Front Panel Temp 33 32 Degrees Celsius 28.000000

0 Pwr Unit Status 1 32 ALL_DEASSERTED

0 SSB Temp 34 32 Degrees Celsius 36.000000

0 BB Inlet Temp 35 32 Degrees Celsius 27.000000

0 BB BMC Temp 36 32 Degrees Celsius 32.000000

0 BB Mem VR temp 37 32 Degrees Celsius -71.000000

0 Exit Air Temp 46 32 Degrees Celsius 31.000000

0 System Fan 1 52 32 RPM 2250.000000

0 System Fan 4 51 32 RPM 816.000000

0 Processor 1 Fan 48 32 RPM 1020.000000

0 PS1 Status 80 32 PRESENCE_DETECTED

0 PS2 Status 81 32 PRESENCE_DETECTED

0 Pwr Unit Redund 2 32 FULLY_REDUNDANT

0 PS1 Input Power 84 32 Watts 4.000000

0 PS2 Input Power 85 32 Watts 64.000000

0 PS1 Curr Out % 88 32 % 0.000000

0 PS2 Curr Out % 89 32 % 10.000000

0 PS1 Temperature 92 32 Degrees Celsius 41.000000

0 PS2 Temperature 93 32 Degrees Celsius 33.000000

0 PS1 Fan Fail 160 32 STATE_DEASSERTED

0 PS2 Fan Fail 164 32 STATE_DEASSERTED

0 P1 Status 112 32 PROCESSOR_PRESENCE_DETECTED

0 P1 Therm Margin 116 32 Degrees Celsius -70.000000

0 IPMI Watchdog 3 32 OK

0 P1 Therm Ctrl % 120 32 % 0.000000

0 CPU Missing 130 32 STATE_DEASSERTED

0 P1 DTS Therm Mgn 131 32 Degrees Celsius -51.000000

0 CATERR 128 32 STATE_DEASSERTED

0 VRD Hot 144 32 Degrees Celsius LIMIT_NOT_EXCEEDED

0 DIMM Thrm Mrgn 1 176 32 Degrees Celsius -128.000000

0 Mem P1 Thrm Trip 192 32 OK

0 Agg Therm Mgn 1 200 32 Degrees Celsius -7.000000

0 BB +12.0V 208 32 Volts 11.936000

0 BB +3.3V Vbat 222 32 Volts 3.075500

0 Physical Scrty 4 32 OK

0 Voltage Fault 209 32 STATE_DEASSERTED

96 NM Capabilities 26 44 POLICY_INTERFACE_AVAILABLE, MONITORING_AVAILABLE, POWER_LIMITING_AVAILABLE

96 MTT CPU1 52 44 % 0.000000

0 FP NMI Diag Int 5 32 OK

0 SMI Timeout 6 32 STATE_DEASSERTED

0 System Event Log 7 32 OK

0 System Event 8 32 OK

0 Button 9 32 OK

-------------------------------------------

Sensor Data Records

-------------------------------------------

Total Number of SDR Records: 195

Displaying SDR Record id: 1

01 00 51 02 2a 20 00 01 15 01 67 40 09 6f 75 00 ..Q.*.....g@.ou.

75 00 75 00 c0 00 00 01 00 00 00 00 00 00 00 cf u.u.............

50 77 72 20 55 6e 69 74 20 53 74 61 74 75 73 Pwr.Unit.Status

Displaying SDR Record id: 2

02 00 51 02 2a 20 00 02 15 01 67 00 09 0b ff 00 ..Q.*.....g.....

ff 00 ff 00 00 00 00 01 00 00 00 00 00 00 00 cf ................

50 77 72 20 55 6e 69 74 20 52 65 64 75 6e 64 Pwr.Unit.Redund

Displaying SDR Record id: 3

03 00 51 02 28 20 00 03 07 01 67 40 23 6f 0f 01 ..Q.(.....g@# o..

00 00 0f 01 c0 00 00 01 00 00 00 00 00 00 00 cd ................

49 50 4d 49 20 57 61 74 63 68 64 6f 67 IPMI.Watchdog

Displaying SDR Record id: 4

04 00 51 02 29 20 00 04 17 01 67 40 05 6f 11 00 ..Q.).....g@.o..

11 00 11 00 c0 00 00 01 00 00 00 00 00 00 00 ce ................

50 68 79 73 69 63 61 6c 20 53 63 72 74 79 Physical.Scrty

Displaying SDR Record id: 5

05 00 51 02 2a 20 00 05 0c 01 67 40 13 6f 01 00 ..Q.*.....g@.o..

00 00 01 00 c0 00 00 01 00 00 00 00 00 00 00 cf ................

46 50 20 4e 4d 49 20 44 69 61 67 20 49 6e 74 FP.NMI.Diag.Int

Displaying SDR Record id: 6

06 00 51 02 26 20 00 06 07 01 67 40 f3 03 02 00 ..Q.&.....g@....

02 00 02 00 c0 00 00 01 00 00 00 00 00 00 00 cb ................

53 4d 49 20 54 69 6d 65 6f 75 74 SMI.Timeout

Displaying SDR Record id: 7

07 00 51 02 2b 20 00 07 07 01 67 40 10 6f 04 00 ..Q.+.....g@.o..

00 00 04 00 c0 00 00 01 00 00 00 00 00 00 00 d0 ................

53 79 73 74 65 6d 20 45 76 65 6e 74 20 4c 6f 67 System.Event.Log

Displaying SDR Record id: 8

08 00 51 02 27 20 00 08 07 01 67 40 12 6f 10 00 ..Q.'.....g@.o..

00 00 10 00 c0 00 00 01 00 00 00 00 00 00 00 cc ................

53 79 73 74 65 6d 20 45 76 65 6e 74 System.Event

Displaying SDR Record id: 9

09 00 51 02 21 20 00 09 0c 01 67 40 14 6f 05 00 ..Q.!.....g@.o..

00 00 05 00 c0 00 00 01 00 00 00 00 00 00 00 c6 ................

42 75 74 74 6f 6e Button

Displaying SDR Record id: 10

0a 00 51 02 27 20 00 0a 2e 01 67 40 28 03 02 00 ..Q.'.....g@(...

00 00 02 00 c0 00 00 01 00 00 00 00 00 00 00 cc ................

42 4d 43 20 57 61 74 63 68 64 6f 67 BMC.Watchdog

Displaying SDR Record id: 11

0b 00 51 02 26 20 00 0b 07 01 67 00 02 03 02 00 ..Q.&.....g.....

02 00 02 00 c0 00 00 01 00 00 00 00 00 00 00 cb ................

56 52 20 57 61 74 63 68 64 6f 67 VR.Watchdog

Displaying SDR Record id: 12

0c 00 51 02 29 20 00 0d 07 01 67 00 01 03 02 00 ..Q.).....g.....

02 00 02 00 c0 00 00 01 00 00 00 00...

[David_A_Intel]

Thank you jetcosys

We are currently reviewing the information to get back to you as soon as possible with our recommendations.

[JThom14]

Thanks David!

[idata]

Hello jetcosys ,

Please swap around the power supplies and let us know if you are using a UPS system.

Best regards,

Caesar B.

[JThom14]

Hi Caesar-

Not sure what you mean by swap power supplies. Swap the power cables?

Yes, it is on an APC UPS.

Thanks,

-Joe

[David_A_Intel]

Hello jetcosys

I believe they meant to interchange the position of the power supplies. This means to move Power Supply 1 to Power Supply Slot 2 and vice versa. Would it be possible to test one or both of the power supplies connected directly to the power outlet, bypassing the APC UPS. I noticed some power supply errors and we are trying to narrow it down to a power supply issue or to the UPS itself.

[JThom14]

Hi David-

Sorry, I'm not following. This is a production server. You want me to arbitrarily take it offline and test power supplies, how? You're not telling me what to look for or why. Also, Swap them internally? What does this show? How is any of this related to fan noise? I need a lot more info before we do this on a production server. If you are saying the Power Supplies are bad, let's do an RMA and swap them.

Thanks,

-Joe

[David_A_Intel]

jetcosys Hi there Joe!

You do have a valid concern. In this case, we might need to schedule some downtime to work on this unit.

We found some errors on both power supplies but mostly for power supply 2. Here are some of the entries we are seeing.

"Power Supply PS2 Status (# 0x51) Informational event: PS2 Status reports there is a configuration error - the BMC cannot access the PMBus device on the PSU but its FRU device is responding. Integrated BMC - LUN# 0 (Channel# 0)".

"Power Supply PS2 Status (# 0x51) Warning event: PS2 Status reports a predictive failure due to under-voltage has been detected that may result in power supply failure. Integrated BMC - LUN# 0 (Channel# 0)".

Whenever the unit is running in a degraded state such as power supply errors, memory errors, fan errors will make the fans to run at full speed. This is how the system gets your attention physically.

http://www.intel.com/content/www/us/en/support/server-products/000005890.html System Fan Runs Too Fast or Too Loud

Additionally, we need to confirm that the Fan Profile is set to Acoustic. I took a deeper look at your BIOS settings and it did not show any value for this setting.

Set Fan Profile

===============

Current Value : Not Available

-----------------------------

Possible Values

---------------

Performance : 01

Acoustic : 02

You can find this system in BIOS > Advanced > Acoustic and Performance Configuration and set the Fan Profile to Acoustic.

I fully understand how inconvenient it might be to take a server down during the day or during weekdays. For this, I would recommend contacting our http://www.intel.com/content/www/us/en/support/contact-support.html Technical Support Team to expedite the resolution of your case.

Best regards,

Dave A.

[JThom14]

Hi David-

I can tell you that I have definitely set the Fan profile to Acoustic.

Can you tell me when the power supplies were showing issues? Is it something happening often in the logs or maybe at the very beginning when I was building the system, not on a UPS, and installing? Or, is this something you see in the logs as happening sporadically still?

Thanks much!

-Joe

[David_A_Intel]

Hi jetcosys

We see these entries in a few occasions in February. This is happening sporadically; however, it is occurring every day. Thanks for the update about the Fan profile.

[JThom14]

Hey David-

Were you waiting for a reply from me on this topic? Not sure what my next steps are here. I can swap the power supplies, but then what's needed? Or, would it just be better to RMA the chassis for another one? I'd like to know what direction to take to finish this as the fans spun out of control again today.

Thanks,

-Joe

[idata]

Hello Joe,

We are waiting for you to swap the PSU around and let us know of the outcome. Best regards, Caesar B.

[JThom14]

Ok, I will get that done. How will I know of the outcome? What am I measuring here, or are you saying the fan noise will stop when I swap the PS units?

Thanks Caesar,

-Joe

[idata]

Hello Joe,

I meant you could RMA the chassis for another one. Test it and let us know of the outcome.

However, If you prefer, in order to expedite the resolution of this case you could http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support .

Best regards,Caesar B.