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Correctable ECC. CPU: 1, DIMM: B1. - Asserted

idata
Community Manager
1,942 Views

Our customer reported they have deployed several R1000 servers for broadcast service, they said the issue was occurred one time on 3 servers, this error was being asserted during 3 months from at that time. Can you please let me know if it's the DDR memory issue or do we need to RMA it? Thanks

1. Error: occurred "Correctable ECC. CPU: 1, DIMM: B1. - Asserted" > - D2E Server S/N: FGBU5455101

2. Error: occurred "Correctable ECC. CPU :2, DIMM: E1. - Asserted" > - D2E Server S/N: FGBU5455065

3. Error: occurred "Correctable ECC. CPU: 2, DIMM: F1. - Asserted" > - D2E Server S/N: FGBU5455083

7 Replies
idata
Community Manager
200 Views

Hello Gavin,

 

 

Please provide us with the Intel Server Board model so we could provide you with further options.

 

 

Meanwhile, try another RAM module on this server in order to find out if problem persists.

 

 

Best regards,

 

Caesar B.
idata
Community Manager
200 Views

Hello Gavin,

 

 

We would like to confirm if you received our last response, if so please provide us with the Intel Server Board model.

 

 

Regards,

 

Caesar B.
idata
Community Manager
200 Views

Hello Caesar,

Thanks a lot for your response, sorry i'm on business trip these days and respond to you later.

Yes, we are going to replace the DDR module to see if the error messages still come out or not, since the server is located in the customer site so that I still haven't got the server's mainboard serial number for your reference, the server model is R1000, and the part number is R1208GZ4GC. Thanks

Best Regards,

Gavin

idata
Community Manager
200 Views

Hello Gavin,

According tohttp://www.intel.com/content/dam/support/us/en/documents/motherboards/server/sb/s2600gzgl_tps_r2_4.p... Intel(R) Server Board Technical Product Specification. Supported memories should comply with:

Please let us know of the outcome once you replace the DDR module.

Best regards,

 

Caesar B.
idata
Community Manager
200 Views

Hi Caesar,

Thanks so much.

Best Regards,

Gavin

idata
Community Manager
200 Views

You are welcome. We will be waiting for you to follow our suggestions and let us know the results.

 

 

Best regards,

 

Caesar B.
idata
Community Manager
200 Views

Hello Gavin,

 

 

We would like to know if you were able to follow our suggestions and if further assistance is required.

 

 

Best regards,

 

Caesar B.

 

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