S1200SPL server board will not boot when UPS USB monitoring cable is connected

[idata]

We just built a server based on the S1200SPL server board updated with current BIOS, etc. A UPS (Tripp Lite Omni VS 1000) monitoring cable is connected to one of the board's USB 2 ports. When the server is booted, it appears to attempt to boot from the UPS over the USB cable. The server just waits (not crashes) at the point where boot is expected. If the USB cable is removed, the server immediately boots from the internal disk. This is true even though USB device boot is disabled and newly discovered USB devices are put at the end of the USB boot order. When connected after Windows starts, the UPS USB connection operates normally. How do we get this board to boot from internal storage while the UPS USB cable is connected? Thank you!

[idata · Accepted solution]

Hello,

The behavior you are experiencing is normal and expected when using an USB UPS on Intel boards. Please check the following article:

http://www.intel.com/content/www/us/en/support/boards-and-kits/000008023.html?wapkw=usb+ups Connected UPS Cabling Can Prevent Booting for Boards and Kits

[idata]

Thanks, Dan. However, the article doesn't answer the question as much as it just dismisses the question. Other Intel server boards boot fine when some UPS USB cables are connected. What's the underlying issue here and when will Intel address it? Certainly Intel can't expect customers to run to the server closet each time they want to restart their server. UPS monitoring is necessary to gracefully shut down the server during a power outage.

[idata]

Hello,

To answer your question, the only work around Intel is offering is removing the USB UPS. At this point there is no ETA for a resolution for this issue. Thank you for your patience and understanding.