S1600 Jackson Pass 4 - Static IP address keeps disappearing

[HHuyn2]

Hi,

I have an issue with a S1600JP4 motherboard where the static IP address keeps disappearing. All four ports can link up just fine but could only ping for a certain amount of time before the IP address disappears. This issue keep persisting even after I reassign it with a different IP address. The harddrive and CPU has been swapped but it didn't resolve the issue.

Any ideas to solve this issue?

Thanks!

[idata]

Hello,

Where exactly is the static IP address disappearing? Can you link up fine when doing a peer to peer communication?

If you could provide more detailed information about the issue so we can better understand it would be really appreciated.

[HHuyn2]

Hi,

Thank you for replying.

Yes, I can link up fine when doing peer to peer communication. I've used ethtool utility to verify that the port is linked up. However, the IP address keeps disappearing after a few seconds. The problem looks like the following below.

The following showed that I've assigned 192.168.0.12 to eth26.

root@user:/home/user# ifconfig eth26 192.168.0.12

root@user:/home/user# ifconfig eth26

eth26 Link encap:Ethernet HWaddr 00:1e:67:d7:01:59

inet addr:192.168.0.12 Bcast:192.168.0.255 Mask:255.255.255.0

inet6 addr: fe80::21e:67ff:fed7:159/64 Scope:Link

UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1

RX packets:110 errors:0 dropped:0 overruns:0 frame:0

TX packets 194 errors:0 dropped:0 overruns:0 carrier:0

Collision:0 txqueuelen:1000

RX bytes:0 (27.3 KB) TX bytes:0 (40.9 KB)

Memory:d0900000-d0920000

root@user:/home/user#

At this point, it was able to ping to 192.168.0.1 for a few seconds and it starts to display "Destination Host Unreachable" once the IP address is lost.

64 bytes from 192.168.0.12: icmp_req=20888 ttl=64 time=0.004 ms

64 bytes from 192.168.0.12: icmp_req=20889 ttl=64 time=0.003 ms

64 bytes from 192.168.0.12: icmp_req=20890 ttl=64 time=0.003 ms

From 127.0.0.1 icmp_seq=20892 Destination Host Unreachable

From 127.0.0.1 icmp_seq=20893 Destination Host Unreachable

I hit ctrl + c and entered ifconfig eth26. Notice the IP address assigned to eth26 has disappeared.

root@user:/home/user# ifconfig eth26

eth26 Link encap:Ethernet HWaddr 00:1e:67:d7:01:59

inet6 addr: fe80::21e:67ff:fed7:159/64 Scope:Link

UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1

RX packets:26099 errors:0 dropped:0 overruns:0 frame:0

TX packets 26172 errors:0 dropped:0 overruns:0 carrier:0

Collision:0 txqueuelen:1000

RX bytes:2568639 (2.5 MB) TX bytes:2578315 (2.5 MB)

Memory:d0900000-d0920000

The problem keeps recurring even after I assign it with a different IP address. I've swapped the harddrive and CPU but the problem still persist. I do not see the problem when I use the harddrive and CPU with a different motherboard.

Thanks,

Hai Huynh

[idata]

Hello,We can confirm the network adapters are working fine since you can create a peer to peer connection and link up. If the issue is following the board as you stated, our best recommendation is updating the firmware to the latest version:https://downloadcenter.intel.com/download/25773/Intel-Server-Board-S1600JP-Intel-Server-System-R1000JP-System-Update-Package-for-UEFI?product=68407 Intel® Server Board S1600JP / Intel® Server System R1000JP System Update Package for UEFI

[HHuyn2]

Thank you for your response.

I've updated the firmware but the problem still persist. I also tried bios recovery.

Any ideas on what else I can try?

Thanks,

Hai Huynh

[idata]

Hello,

Based on the fact that the issue stops occuring when testing a different server motherboard as you mentioned, at this point we strongly recommend contacting our support group directly to validate the warranty and replace the board:http://www.intel.com/content/www/us/en/support/contact-support.html http://www.intel.com/content/www/us/en/support/contact-support.html