Unable to extend rack rails (AXXFULLRAIL)

[ytte]

Hi all, I inherited an Intel server system R2312WTTYSR on rack rails AXXFULLRAIL that has been running for years. For some reason I'm unable to extend the server on rails beyond a couple of inches. It just stops extending after giving a metallic clunk. There are blue tabs on each side of the extended part of the rails, but pushing them to another position does not seem to help. There does not seem to be any other tabs on the rails that could flicked to another position. The manual doesn't state anything special regarding extending the rails and there's 2 other Intel server systems in the rack that extend just fine. What am I missing here?

[vij1]

Hello Yield,

Greetings for the day!

Thank you for posting on intel community support. The AXXFULLRAIL is a 2U high-quality rail system designed to support up to 45 kg and provides a maximum travel length of 800 mm, allowing adjustment between 594.8 mm to 813 mm to accommodate various rack depths.

Regards,

Vijay N.

[vij1]

Hello Yield,

Greetings for the day!

Thank you for joining the Intel community,

We hope this message finds you well. We are sending a follow up if you have any questions from the previous post. If so, please let us know.

Regards,

Vijay N.

[ytte]

Hi,

I definitely do since you actually did not reply to any of my concerns, but just stated the specs of the rails which provides us with no additional information we already know.

The problem still is: the rails will not extend on the rack beyond a couple of inches before stopping.

[vij1]

Hello Yield,

Greetings for the day!

Thank you for joining the Intel community,

•  Kindly provide the snap shot of the rail where it stuck.
• Could you please share the details of other two servers, where you able to extending the rail.

Regards,

Vijay N.

[vij1]

Hello Ytte,

Greetings for the day!

Thank you for joining the Intel community.

We are following up to find out if you were able to complete the actions, we previously recommended. Please reply to confirm, so we can continue helping on a resolution. Looking forward to receiving your reply.

Regards,

Vijay

[vij1]

Hello Ytte,

Thank you for posting on Intel Community.

We have not received a reply from you , and as such, we will be closing your case.

If you want to continue support, please reply to this email and we will reopen your case or create a new one so that we can continue to support you.

Best regards,

 Vijay N