Associating license to correct account

[david_c_17]

Hi,

While registering serial numbers for updated product (Intel Composer C++ for OS X and Linux), I noticed they were not associated to the right account: while I can download and use the products, I don't see either in my account.. When trying to register those new licenses them from my account, I get an error 'already registered'.

How shall I proceed to associate those license to the correct account ?

thank you,

David

[Light_Intel]

Hi David,

There are 2 serial numbers associated with your email address, both of them are for Evaluation Licenses and both are expired. I also see 19 other licenses associated with your domain and assigned to other people. In order to be able to help you I need to have the serial numbers you are trying to register. Please don't post them publicly. You can send them to me in a private message and I will attempt to sort it out.

Regards,

Noga

Intel Developer Support

[Light_Intel]

This issue had been addressed via private communication to protect private data.

This issue has been resolved. If you have a similar issue, do not add it to this thread but start a new one.