Initial Installation of XDK - Can't Register, Can't accept T&C

[James_B_10]

After downloading the XDK today (on Windows 8.1), I have the following two issues upon launching the app:

1.  When using an existing Intel Username, the XDK will ask me to accept the Terms&Conditions.  I click the checkbox, press Submit, and .. the screen closes for a fraction of a second and then the same dialog appears with no message.  I can't get passed this point.

2.  I then tried to Register a new user, using another e-mail address, and I get a message "Failure: Unable to add user"

Tried Uninstall/Reinstall, no joy.

Any help would be appreciated.

Thanks, James

[Swati_S_Intel1]

Did you try un-installing completely? Please follow these steps:

1. Uninstall XDK from Windows Control Panel

2. Remove all the files from installation directory:

> cd ~User/AppData/Local/XDK
> del *.* /s/q

3. goto xdk.intel.com and download and install the new XDK

Let us know if that does not work.

Swati

[PaulF_IntelCorp]

I'm forwarding this issue to the engineers in charge of the login. Over the weekend we had some issues with our login service, it's possible that may have impacted you.

[James_B_10]

Swati,

First time installed, it was to c:\intel

Second time it as to the default folder.

So think I've effectively done what you've asked.

And the XDK download was this morning (Pacific Time) - has it changed?

[Faiz_Ali_J_]

I am also facing exactly the same issue. Just downloaded it, but unable to login and proceed further after the terms and condition confirmation window. 

Don't know whats the issue. I wish it is resolved soon. If there is anything on our part which we should do to resolve it then please let us know..

Thanks.

[Faiz_Ali_J_]

I think below is the link which appears at the startup of the intel xdk. I tried logging it through this link also but no resolution. same issue persist.

https://appcenter.html5tools-software.intel.com/csd/Cloud-Services-Dashboard-Login.aspx

[Sergio_M_1]

Unfortunately, I'm having the same issue.  I installed the XDK under Mac OS X.  I can get past the first login page, but I can't get past the "terms and conditions" confirmation page.  I have the same problem with logging in with the link that Faiz posted above.

[Lee_W_1]

exactly the same problem.

Cannot login or signup using the XDK software or via https://appcenter.html5tools-software.intel.com/csd/Cloud-Services-Dashboard-Login.aspx

[James_B_10]

And, not to add fuel to the fire, but I'm loading the software because I'm at a Solid Conference this week and using this XDK is a requirement for a workshop tomorrow.  :)

I'm probably not the only one in this circumstance.

[Faiz_Ali_J_]

Hey its working now.. Great! Thanks everyone. :)

[James_B_10]

Agreed, works for me too!

Thanks!

[PaulF_IntelCorp]

Engineering tells me they have fixed the issue. It appears to have been due to some fallout from the authentication problem that was experienced over the weekend.

[Sergio_M_1]

Also working for me now.  Thanks for the quick fix.

[Kevin_L_4]

Just installed this thing and am experiencing the same issue. O_o

[PaulF_IntelCorp]

Kevin, are you able to log into https://signin.intel.com with your userid and password? If that succeeds, are you able to log into App Center (https://software.intel.com/en-us/xdk/faqs/general#apps-in-development)?