I downloaded & installed the Intel XDK software Linux(32-bit) in my system(Ubuntu 14.04). I cannot get to the login page after I open Intel XDK. There is a loading wheel that just spins forever until an error message comes up with the error 'Attempt to contact authentication server is taking a long time. You can wait, or check your network connection and try again.'. I have checked my network connection & it seems to work fine.
Intel XDK version: 2727
I've attached the screenshot of the loading page.
Can anyone please tell me a way to solve this issue??
Paul F. (Intel) wrote:
I'm guessing this is a proxy issue. Please see this FAQ for help > https://software.intel.com/en-us/xdk/faqs/general#bad-proxy
It is clearly not a proxy issue. I have no proxies set up at all, and yet it will not allow login. The SignUp page will come up when clicking the SignUp button, but even if I click the login link from within that signup page, the same result occurs: spinning icon and finally timeout message box with a Dismiss button, as described in the original post.
This issue is still not solved in the latest version . It's been nearly 4 months since this issue has been reported. Just now I downloaded the latest version (Intel XDK version: V3088 ) and I'm still experiencing the above mentioned error. I hope this will be solved atleast in the next version.
According to engineering, this is the problem (that we have been able to reproduce):
There was a bug in libnss3 that was fixed long ago that caused name constraints on certificates imposed by intermediate CAs to be improperly validated. The Intel SSL Basic Policy CA certificate (which is used for login authentication) imposes naming constraints on subdomains.
Run this command to see which version of libnss3 is installed on your system. If it is older than 2:3.17-0ubuntu0.14.04.1 this could be the source of the problem.
$ sudo dpkg -s libnss3 | grep -i version
This is the recommended solution (upgrade your system):
$ sudo apt-get update ; sudo apt-get upgrade
p.s. Update to the note above -- if you have a version of Ubuntu older than 14.04 you may have to upgrade to a newer version. My VM image is a 13.10 version which had not been updated in quite some time (>one year). Unfortunately, I was not able to update the key files because they are no longer available from the Ubuntu upgrade servers, so my only practical option is to upgrade to 14.04 or newer.
Likewise, this may require that other Linux distributions also require a newer version, especially if you are running something that is more than two years old. There is no guarantee that the Intel XDK will install and run on other Linux distributions, we only test and validate on Ubuntu Linux.
Ajith -- thanks for that additional feedback. I'm repeating below what you did so others you have the same problem can find it more easily. Unfortunately, even on my Ubuntu 13.10 release that doesn't help, because they've removed the update packages for everything older than 14.04. Looks like I need to build a new Ubuntu VM. :-(
As Ajith pointed out, this was all that was required to fix the problem on his Ubuntu system:
$ sudo apt-get install libnss3