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17060 Discussions

Premier support product selection

Alan_Ritchie
Beginner
‎07-18-2016 07:36 AM
1,293 Views

Hi

I have a serial number that I wish to reclaim from a user that has left our company, and transfer it to another user.

I am trying to open a ticket in the Premier support portal, but on the first page "Select Contact and Product", I cannot get any products to appear in the search or in the Browse Products window, either under Product Catalog or Platform Catalog.  Clicking either catalog link shows a brief loading icon, but no product list is displayed.

I have tried with both IE11 and Opera.

Any suggestions on how to proceed?

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Jennifer_D_Intel
Moderator
‎07-20-2016 11:05 AM
1,293 Views

Hello,

I have just reset your product access for Premier support.  You should be able to select your product library now to file an issue.  Let me know if you are unable to.

Regards,

Jennifer

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Alan_Ritchie
Beginner
‎07-21-2016 05:33 AM
1,293 Views

Thank you, I have opened a support ticket.

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Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

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