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Alan_Ritchie
Beginner
77 Views

Premier support product selection

Hi

I have a serial number that I wish to reclaim from a user that has left our company, and transfer it to another user.

I am trying to open a ticket in the Premier support portal, but on the first page "Select Contact and Product", I cannot get any products to appear in the search or in the Browse Products window, either under Product Catalog or Platform Catalog.  Clicking either catalog link shows a brief loading icon, but no product list is displayed.

I have tried with both IE11 and Opera.

Any suggestions on how to proceed?

0 Kudos
2 Replies
Jennifer_D_Intel
Employee
77 Views

Hello,

I have just reset your product access for Premier support.  You should be able to select your product library now to file an issue.  Let me know if you are unable to.

Regards,

Jennifer

Alan_Ritchie
Beginner
77 Views

Thank you, I have opened a support ticket.

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