Registration not moving to allowing downloads

[Steven_H_]

On the weekend I registered the Real Sense camera so we could download the SDK and start testing.

It required me to register the device, which I did.  Then it would say I'd get an E-mail shortly with instructions to get the SDK.  No E-mail came.  Not to junk mail, nothing.  I've confirmed the E-mail address can get external E-mail and up until now I've been getting other Intel E-mails to the account no problem.

I can't download the SDK and when I try it says I need to register the device first.  It shows I've registered the device but I can't click through that to get to the SDK to download.  I've tried registering the device again, and it gives me the same success message but - no E-mail.

At first I wondered if a human had to touch and approve this, but after 3 days I'm guessing something is just broken.

I tried the "premier support" link and I've already registered an account but when I go to the link to request support I get to an "access forbidden" page.  This forum is the closest I can find to where I should be asking for help with this issue.  Hopefully it is the right place.

We're wanting to get testing a game we're developing with this camera and would like to avoid losing further time on our project.

Thank you.

[Steven_H_]

Today I logged in and was able to access the downloads for the camera.  Not sure if something wasn't working, someone flipped a switch or it just takes 5 days from registration to being able to download software

Either way - it now works.

[cristiano_d_]

SIMILAR SITUATION HERE

I GOT A XYZ SCANNER AND I WANTED TO DOWNLOAD A FREE REAL SENSE SDK. BUT WHEN U CLICK ON FREE DOWNLOAD IT ASK TO ENTER THE SERIAL NUMBER THAT I DON'T HAVE BCS I DON'T HAVE A INTEL PRODUCT. BUT THEN IT SAYS ALSO THAT If you did not purchase a product, but applied for a free software product, your serial number will be emailed to you along with a download link to the product

BUT SO FAR NO EMAIL RECEIVED...PLEASE HELP!!!​.

[Alexandra_S_Intel]

Cristiano,

Thanks for contacting us.

Please do not commit thread necromancy on old, dead threads. This one was created back in 2015. To ensure that we get to your question, you should create a new thread.

Also, please do not type your whole post in CAPS LOCK.

- Alex