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Serial number not working for Parallel Studio XE C++ OS X

christopher_m_7
Beginner
‎11-11-2015 07:10 AM
643 Views

The provided serial number does not work. Receive the error "The serial number you provided is not valid for this product."

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Jennifer_D_Intel
Moderator
‎11-11-2015 11:16 AM
643 Views

Hello,

It looks like the license file is for the 2015 version, and it is not being updated for the 2016 version.  I will look into this and get back to you.

Thank you,

Jennifer

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Jennifer_D_Intel
Moderator
‎11-11-2015 12:28 PM
643 Views

By now you should have received an email letting you know your license was upgraded to the 2016 version.  Please try the install again using the new serial number.  If you didn't get the email, let me know and I will give you the license number.

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christopher_m_7
Beginner
‎11-11-2015 01:06 PM
643 Views

Received the new license number -- working fine now.  Thanks!

 

 

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