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351 Discussions

换了cpu之后无法正常开机

zejinghua
Beginner
‎08-22-2024 02:41 PM
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Ragulan_Intel
Employee
‎08-25-2024 10:22 PM
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Hi zejinghua,


Please be informed that I can only support you in English language. I have used a web translation tool to translate this response hence, there may be some inaccurate translation


As per your screenshot, I believe the error says that unable to shut down your computer properly. The operating system on your computer was unable to shut down properly and needs to be repaired. Error code: 0xc0000001. You will need to use recovery tools.


Please let us know the CPU model and specifications for us to assist you further


Regards,

Ragulan_Intel


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Ragulan_Intel
Employee
‎09-01-2024 07:29 PM
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Hi zejinghua,


Greetings!


We are notifying you that your request will be archived as there are no pending actions from Intel Customer Support.

 

In the coming days, you may be invited to participate in a survey. Your feedback is highly valued, and we are eager to hear about your experience with our support.


Regards,

Ragulan_Intel


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