VROC software 7.7 GUI problems

[MoVij]

Upgraded VROC 6.2 to 7.7 - Already have latest version of .Net 4.72 on fully up to date win2019 server

Server has intel boards. No OEM. 

We Have exact same problem as 

(1) Intel VROC software Driver Version = 7.5.0.1991 problems continued - Intel Communities

on 2 servers 

How do we fix this problem:

Application: IAStorUI.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at IAStorUtil.SystemReportProvider+<GetVrocDriversVersions>d__22.MoveNext()
at System.Linq.Buffer`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]..ctor(System.Collections.Generic.IEnumerable`1<System.__Canon>)
at System.Linq.OrderedEnumerable`1+<GetEnumerator>d__1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()
at System.Collections.Generic.List`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]..ctor(System.Collections.Generic.IEnumerable`1<System.__Canon>)
at System.Linq.Enumerable.ToList[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1<System.__Canon>)
at IAStorUtil.SystemReportProvider..cctor()

Exception Info: System.TypeInitializationException
at IAStorUI.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)
at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1_0(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at IAStorUI.App.Main()

[MoVij]

Also attaching the System Support Utility Report.

[JoseH_Intel]

Hello MoVij,

Thank you for joining the Intel community

About the .NET software, it is supposed to not be necessary when using Windows Server 2019. You can check it here: https://downloadmirror.intel.com/713033/Windows_VROC_7.7_PV_ReleaseNotes.pdf#page=19

Also, there is a version in between 7.5 and 7.7. By any chance have you tested v7.6.0.1023? Intel® Virtual RAID on CPU (Intel® VROC) and Intel® Rapid Storage Technology Enterprise (Intel® RSTe) Windows* Driver for Intel® Server Boards and Systems Based on Intel® 62X Chipset

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[MoVij]

Hello Jose,

Yes I tried v7.6 as well, It puts an icon in the tray but Still does not launch the software. 7.7 does not even puts the tray icon.

I even downloaded to 6.x - but that gives an error saying driver is newer, please updare GUI software.

I spent hours trying all 3 different version on both INtel boxes - exact same result.

[JoseH_Intel]

Hello MoVij,

Let me try to investigate further. I will get back to you as soon as I have updates.

Do you have VROC previously enabled in BIOS prior to install the GUI software?

You can follow this instructions How do I make a RAID Volume with NVMe* Drives via Intel® Virtual...

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[JoseH_Intel]

Hello MoVij,

We need to gather all the information possible about the error presented. There are no previous reports of issue with the VROC GUI software tool.

Could you please attach screenshots of the installation process up to the point where the issue is displayed. We want to check if any is similar to the ones listed in the VROC issues contained in chapter 6 "Intel® VROC 5.5 for Windows* User Guide". Also share the Windows Event Log image showing the installation error.

We will look forward to your updates.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[MoVij]

Hello Jose,

The installation goes without flaw. However the program does not run. There is at least one more thread in community with exact same problem: (1) Intel VROC software Driver Version = 7.5.0.1991 problems continued - Intel Communities

I have also attached screenshots and event viewer. This is happening on 2 servers - Both Intel.

Also attached the file generated by Windows

Thank You.

[JoseH_Intel]

Hello MoVij,

Thank you. That is useful information. Let me analyze it and will let you know my findings.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[MoVij]

Hello Jose,

Any update?

We have two production servers in limbo and would greatly appreciate some insight. Thank You.

[MoVij]

Great. Thank you for looking into the issue.

[JoseH_Intel]

Hello MoVij,

Can you please share the sysinfo and the VROC system report from the VROC GUI (you will need to install VROC 6.3 since 7.x is not working for you)?

System Information Retrieval Utility (SysInfo) for Intel® Server Boards and Intel® Server Systems Based on Intel® 61X Chipset

Intel® Virtual RAID on CPU (Intel® VROC) and Intel® Rapid Storage Technology Enterprise (Intel® RSTe) Windows* Driver for Intel® Server Boards and Systems Based on Intel® 62X Chipset

We will look forward to your updates.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[JoseH_Intel]

Hello MoVij,

I am just following up to double check if you were able to gather the requested information. Otherwise let us know if you require more time to accomplish this. I will try to reach you on next Tuesday 24th. After that the thread will be archived automatically.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[MoVij]

I suggest- the thread not be archived and kept active till problems is resolved.

This is a software bug  and we should help other intel users as much as possible in one single place. Please have your team research based on Event logs and Microsoft dump files provided till then if possible. We will try to get a maintenance window till then.

Thank you for your understanding and cooperation.

[MoVij]

No. These are production systems and we can not easily reboot them as these tools require reboot.

[JoseH_Intel]

Hello MoVij,

That's not a problem. We will keep the thread open and will wait for your updates. I will follow up with you next week on May 30th.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[JoseH_Intel]

Hello MoVij,

Just following up just to know if you have made any progress or have any updates.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[MoVij]

Hello Jose,

Did not get a chance to reboot the servers. Will update as soon as we can. Hopefully this weekend.

Mo

[JoseH_Intel]

Hello MoVij,

Thank you for the update. Will wait for next week then.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[JoseH_Intel]

Hello MoVij,

Just following up to know if you have made any progress or have any updates.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

[JoseH_Intel]

Hello MoVij,

We will proceed to archive this thread for now. If you have further issues or questions just go ahead and submit a new topic and refer to this one as the original.

Regards

Jose A.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios