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Beginner
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Windows 2012 r2 crashes

Windows crashes by itself once or twice a week since I implemented VROC. Microsoft doesn't have hotfix yet. Does Intel have something to fix this problem ?

 

0x000000d1 DRIVER_IRQL_NOT_LESS_OR_EQUAL iaVroc.sys

 

https://support.microsoft.com/en-us/help/2916984/stop-error-0x000000d1-and-windows-server-2012-runs-... https://support.microsoft.com/en-us/help/2916984/stop-error-0x000000d1-and-windows-server-2012-runs-...

  • Motherboard Model and Manufacturer: Asus rampage extreme VI
  • Processor Model: I9 7960x
  • Amount of RAM that you have installed: 32gb 4133mhz ddr 4 corsair
  • Numer of Storage devices and their capacity (SSDs and HDDs) on your machine: 2x 16x asus hyper card 8x intel 760p m.2 and dimm2 2x intel 760p m.2 total 10x intel 760 m.2
  • The Drives are used in a RAID (0, 1, 5, 10) configuration?: 1x raid 10 and 3x raid 1

following mini dump is only show last 2 events.

Vroc log is attached.

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Beginner
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Sstem Report

System Information

OS name: Microsoft Windows Server 2012 R2 Standard OS version: 6.3.9600 System name: SERVER1 System manufacturer: System manufacturer System model: System Product Name

Processor: GenuineIntel Intel64 Family 6 Model 85 Stepping 4 2.801 GHz

BIOS: American Megatrends Inc., 1401

Intel® Rapid Storage Technology enterprise Information User interface version: 5.3.0.1412

Language: English (United States)

Intel controller: VMD

Number of NVMe ports: 10

Intel controller: SATA (AHCI)

Number of SATA ports: 8

RAID option ROM version: 5.3.0.1052

Driver version: 5.3.0.1388

VMD driver version: 5.3.0.1388

ISDI version: 5.3.0.1412

Storage System Information

RAID Configuration

Array Name: NVMe_Array_0000

Size: 488,396 MB

Available space: 24,428 MB

Number of volumes: 1

Volume member: 1Raid10D

Number of array disks: 2

Array disk: BTHH815608CK256B

Array disk: BTHH815609RC256B

Array Name: NVMe_Array_0001

Size: 488,396 MB

Available space: 24,428 MB

Number of volumes: 1

Volume member: 2Raid10D

Number of array disks: 2

Array disk: BTHH75130X0M256B

Array disk: BTHH815609E4256B

Array Name: NVMe_Array_0002

Size: 1,953,544 MB

Available space: 97,694 MB

Number of volumes: 1

Volume member: Raid10C

Number of array disks: 4

Array disk: BTHH82050RTN512D

Array disk: BTHH82050V3H512D

Array disk: BTHH82050RUG512D

Array disk: BTHH82050UNW512D

Array Name: NVMe_Array_0003

Size: 488,396 MB

Available space: 24,428 MB

Number of volumes: 1

Volume member: 3Raid10D

Number of array disks: 2

Array disk: BTHH815609YE256B

Array disk: BTHH815609PC256B

Volume name: 1Raid10D

Status: Normal

Type: RAID 1

Size: 231,983 MB

System volume: No

Data stripe size: N/A

Initialized: Yes

Blocks with media errors: 0

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

Volume name: 2Raid10D

Status: Normal

Type: RAID 1

Size: 231,983 MB

System volume: No

Data stripe size: N/A

Initialized: Yes

Blocks with media errors: 0

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

Volume name: Raid10C

Status: Normal

Type: RAID 10

Size: 927,923 MB

System volume: Yes

Data stripe size: 64 KB

Initialized: Yes

Blocks with media errors: 0

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

Volume name: 3Raid10D

Status: Normal

Type: RAID 1

Size: 231,983 MB

System volume: No

Data stripe size: N/A

Initialized: Yes

Blocks with media errors: 0

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

Hardware Information

Controller name: Intel(R) VROC (Intel-SSD-only)

Type: VMD

Mode: RAID

Number of volumes: 4

Volume: 1Raid10D

Volume: 2Raid10D

Volume: Raid10C

Volume: 3Raid10D

Number of spares: 0

Number of available disks: 0

Rebuild on Hot Insert: Disabled

Manufacturer: 8086

Model number: 201D

Product revision: 4

Direct attached disk: BTHH815608CK256B

Direct attached disk: BTHH815609RC256B

Direct attached disk: BTHH75130X0M256B

Direct attached disk: BTHH815609E4256B

Direct attached disk: BTHH82050RTN512D

Direct attached disk: BTHH82050V3H512D

Direct attached disk: BTHH82050RUG512D

Direct attached disk: BTHH82050UNW512D

Direct attached disk: BTHH815609YE256B

Direct attached disk: BTHH815609PC256B

Controller name: Intel(R) C600+/C220+ series chipset SATA AHCI Controller

Type: SATA

Mode: AHCI

Number of volumes: 0

Number of spares: 0

Number of available disks: 6

Rebuild on Hot Insert: Disabled

Manufacturer: 8086

Model number: A282

Product revision: 0

Direct attached disk: BTLA8054085K256CGN Direct attached disk: BTLA805200UM256CGN Direct attached disk: BTLA8051062P256CGN Direct attached disk: BTLA80530BVE256CGN Direct attached disk: BTLA80510FPF256CGN Direct attached disk: BTLA805201QW256CGN

Disk on Controller 0, Port 0

Status: Normal

Type: NVMe SSD

Location type: Internal

Usage: Array disk

Size: 238 GB

System disk: No

Disk data cache: Enabled

Command queuing: None

Model: INTEL SSDPEKKW256G8

Serial number: BTHH815608CK256B

SCSI device ID: 0

Firmware: 001C

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

Disk on Controller 0, Port 1

Status: Normal

Type: NVMe SSD

Location type: Internal

Usage: Array disk

Size: 238 GB

System disk: No

Disk data cache: Enabled

Command queuing: None

Model: INTEL SSDPEKKW256G8

Serial number: BTHH815609RC256B

SCSI device ID: 0

Firmware: 001C

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

Disk on Controller 0, Port 2

Status: Normal

Type: NVMe SSD

Location type: Internal

Usage: Array disk

Size: 238 GB

System disk: No

Disk data cache: Enabled

Command queuing: None

Model: INTEL SSDPEKKW256G8

Serial number: BTHH75130X0M256B

SCSI device ID: 0

Firmware: 001C

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

Disk on Controller 0, Port 3

Status: Normal

Type: NVMe SSD

Location type: Internal

Usage: Array disk

Size: 238 GB

System disk: No

Disk data cache: Enabled

Command queuing: None

Model: INTEL SSDPEKKW256G8

Serial number: BTHH815609E4256B

...
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Community Manager
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Hello Danone.

 

 

Thank you for contacting Intel Technical Support.

 

 

Based on the configuration you shared with us we found the following information:

 

  • Motherboard Model and Manufacturer: Asus rampage extreme VI is a Gaming motherboard it was not designed to be used as a server board.
  • The Asus rampage extreme VI was designed to work with Windows® 10 64-bit and has some drivers available for other older operating systems (OS) none of them are a server distribution.
  • The Intel® SSD 760p Series was not tested or validated to work with your Asus rampage extreme VI motherboard (based on the http://compatibleproducts.intel.com/ProductDetails?prodSearch=True&searchTerm=Intel%C2%AE%20SSD%2076... Intel® Product Compatibility Tool).
  • The Intel® SSD 760p Series was not designed to be used on a datacenter environment and that will void the SSD warranty.
  • The Asus Hyper M.2 X16 Card is not supported tested or validated by Intel® to be used with our M.2 devices.

 

This being said your current configuration is not supported by Intel® and it is expected to experience errors.

 

 

The 0x000000d1 DRIVER_IRQL_NOT_LESS_OR_EQUAL iaVroc.sys error as you mentioned is related to the specific OS you have on your system and Microsoft is currently working on a solution and Intel® does not have a specific solution for it.

 

 

Our only recommendation is to wait for an update on this thread:

 

 

https://support.microsoft.com/en-us/help/2916984/stop-error-0x000000d1-and-windows-server-2012-runs-... https://support.microsoft.com/en-us/help/2916984/stop-error-0x000000d1-and-windows-server-2012-runs-...

 

 

We hope you find this information useful.

 

 

Thank you for your patience and understanding.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support

 

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Community Manager
39 Views

Hello Danone.

 

 

Thank you for having contacted Intel Technical Support.

 

 

We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?

 

 

Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.

 

 

We will be looking forward to your reply.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.

 

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Beginner
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Hi Josh,

I solved issue by enabling disk cache in intel rapid storage software. it has been 1 month and 1 week I don't have any crashes and no problem so far.

Thanks

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Beginner
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Hi again I experience blue screen today although enabling help the issue but still receiving blue screen I will keep this topic updated once I see improvement.

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Beginner
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Hi again,

I did several test finally I found that memory is not in mainboard vql list and as a result is not compatible with mainboard and somehow it triggered vroc.sys still don't know exactly how it is related to vroc but It actually problem is corsair ddr4 4133mhz ram(there is nothing wrong with ram just not compatible with mainboard). I ended up with buying GSkill ddr4 4200mhz it has been 3 weeks and without having single problem.

 

I am now 100% sure above configuration is working

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