寻求帮助

[billroum]

我们产品使用了AX201 NGWG.NV芯片，但是DRTU软件一直报错，请问是什么问题导致的呀，请参考图片报错信息

[ACarmona_Intel]

Hello Billroum,

Thank you for posting in our communities.

请注意，我只能用英语支持您。 我使用网络翻译工具翻译了这个答案，所以可能有不正确的翻译。

Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, wireless driver version, complete model of your system, etc. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

Furthermore, May I know what troubleshooting steps you have already taken? so I can avoid recommending them again, and also, have you made any changes prior to the issue? 

We look forward to your response.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Billroum,

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Billroum,

Again, we are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Billroum, 

We have not heard back from you, so we will close this enquiry now. For additional information, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day!

Best regards, 

Carmona A.

Intel Customer Support Technician