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0xC0000719,after updating win10, bluetooth and wifi driver error

archieZH
Beginner
654 Views

After I updated my notebook, both Wi-Fi and Bluetooth drivers are not working. 

I used the /intel-driver-support-assistant.html for updating drivers, but not fixed.

Attached is SSU Scan Information, and problem information.

Thanks for your help!

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3 Replies
Steven_Intel
Moderator
621 Views

Hello archieZH,


Thank you for posting on the Intel® communities.


In order to better assist you, please provide the following information:


  • Model of Intel wireless adapter in your system.
  • Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?


As well, provide more details about the issue, as the attached files are mostly not in English. Please elaborate.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
593 Views

We would like to know if you were you able to check the previous post.


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
567 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.



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