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And, that is all the information you can provide?
What version of windows 10? 1909?
What is the model number of your processor?
What is the model number of your laptop or system/motherboard?
What is the model number of your wireless adapter?
Doc
Ooops, you're right, of course there are more to provide
Windows 10 latest build, i7-8750H, with Intel Woreless AC-9560 on MS-16P7 MSI Motherboard
It's MSI GL63-8SE, all drivers are up to date
Hello bayumurti94
Thank you for posting on the Intel® communities.
We are checking this thread and we would like to know if you still need further assistance. If yes, please provide the following information:
1- Is the Intel® Wireless-AC 9560 the original wireless adapter that came pre-installed on your system or did you install (upgrade) this wireless device?
2- Is this a new system? Did it work fine before?
3- For how long have the system experienced this issue? Did it happen only once (in the interval you mentioned or does it happen often?
4- Was any hardware, software or Windows® update that may relate to the moment the issue started to occur? If yes, please provide details.
5- Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.
5.1- Download the Intel® SSU and save the application on your computer.
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
5.2- Open the application and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
5.3- To save your scan, click Next and click Save.
5.4- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.
Regards,
Andrew G.
Intel Customer Support Technician
A Contingent Worker at Intel
Hello bayumurti94
We would like to recommend the following steps to see if the issue is solved:
1- Clean installation of the Wireless driver using the MSI* driver 20.100.0.4.
1.1- Get the latest system-specific driver from your computer manufacturer website* and save it to the Windows® desktop.
https://www.msi.com/Laptop/support/GL63-8SE#down-driver&Win10%2064
1.2- Disconnect from the Internet so new drivers are not automatically installed by Windows® update.
1.3- Uninstall the Intel® PROSet/Wireless Software. You may skip this step if you don't see Intel® PROSet/Wireless Software under Programs and Features.
1.4- Uninstall your wireless driver. Windows* with an inbox driver may natively support some wireless adapters. You can't uninstall an inbox driver (you won't see the "Delete the driver software for this device" option). Proceed to the next step if you still see the driver installed in Device Manager:
1.5- Restart the system.
1.6- Install the driver you downloaded before in step 1.1.
Note: If the issue persists, you may try the steps one more time using the Intel® generic driver, package version 21.60.2 (driver version 21.60.2.1).
https://downloadcenter.intel.com/download/29258/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters?product=99446
2- Based on the network band you are using, check the specific recommended settings for 802.n and 802.11ac:
Recommended Settings for 802.11ac Connectivity
https://www.intel.com/content/www/us/en/support/articles/000024678/network-and-i-o/wireless-networking.html
Recommended Settings for 802.11n Connectivity
https://www.intel.com/content/www/us/en/support/articles/000005544/network-and-i-o/wireless-networking.html
3- It seems that there is a newer BIOS version available E16P7IMS.112 for your laptop, however, you may check with MSI* if indeed it is a newer BIOS version available that may help to improve performance, and as well checking with them regarding BIOS update process.
https://www.msi.com/Laptop/support/GL63-8SE#down-bios
Please feel free to share the outcome of the steps.
Regards,
Andrew G.
Intel Customer Support Technician
A Contingent Worker at Intel
*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third party endorsement of Intel® or any of its products is implied.
Hello bayumurti94
We would like to know if you were able to check the previous post and if you performed the steps recommended. If you still need assistance, please let us know.
Regards,
Andrew G.
Intel Customer Support Technician
A Contingent Worker at Intel
Hello bayumurti94,
We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.
Wanner G.
Intel Customer Support Technician
A Contingent Worker at Intel
Community support is provided Monday to Friday. Other contact methods are available here.
Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.
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