Wireless
Issues related to Intel® Wireless Adapters and technologies
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7260ac windows 10 bluetooth not working. It shows an unknown bluetooth device in control panel. Also i noticed the personal area network has a # 2 on the end. I suspect that is the issue but after trying different 8.1 and at one point win10 driver...

kfaul2
New Contributor I
9,038 Views

7260ac windows 10 RTM, bluetooth not working, wifi is fine. It shows an unknown bluetooth device in control panel. I Also noticed the personal area network under network adapters has a # 2 on the end almost like it was phantom'd or something. I checked my original registry in windows.old and it was called just "personal area network". I suspect that is the issue, but after trying different 8.1 drivers, uninstalling reinstalling and at one point win10 drivers (now not available on intel site anymore) i am at a loss. Error in device manager details says this "Device BTH\MS_BTHBRB\7&367f4efd&1&1 requires further installation."

63 Replies
ASouz7
Honored Contributor II
1,213 Views

Hello faulkkev,

We have posted the latest generic version (18.11.0) of Intel® PROSet/Wireless WiFi Software and drivers to download center:

link: http://www.intel.com/support/wireless/wtech/proset-ws/sb/CS-034041.htm Wireless Adapter Downloads

If you're looking for software & drivers for Windows* 10, there are already 17.15.x software & drivers (inbox) for 7265, 7260, 3165, and 3160 adapters included in the operating system update. Check with your OEM or system manufacturer for newer software and drivers for your particular system. We provide OEMs with all of the latest software and driver updates well before we post generic versions on download center. We will post generic versions of any software and drivers updates for Windows 10 when they become available.

kfaul2
New Contributor I
1,213 Views

Thanks, I don't have an OEM since the 7260ac was installed after the fact. I will look for the downloads and try them and hopefully it will fix the issue. My issue is Bluetooth where others are having zero functionality. I wish there was a document with registry keys on how to uninstall and manually remove the keys the drivers creates. It is my theory their is a phantom or misnamed regkey that is causing these issues.

kfaul2
New Contributor I
1,213 Views

The driver you referenced is for windows 8.1 and doesn't appear to have the Bluetooth settings. I can give it a try.

ASouz7
Honored Contributor II
1,213 Views

faulkkev,

Thanks for the information. We will have the drivers when they become available.

We also would like to inform you that Intel does not support integrations, please take a look at the link below for further information on this matter.

http://www.intel.com/support/wireless/wlan/sb/cs-011644.htm Intel® Wi-Fi Products — Regulatory Information Regarding Hardware Installation or Upgrade

kfaul2
New Contributor I
1,213 Views

There has to be some documentation on how to manually remove 7260ac drivers and registry entries. Something is just not right and it is the drivers that are the issue, upgrade or not if you google my issue this has been happening before windows 10. I have had such a hard time with the 7260ac in getting good speeds and Bluetooth before reporting my current issue. Drivers over time had improved and it was working well, but the issue here is so vague a manual uninstall is the only option I believe will work.

RAn2
Novice
1,213 Views

I have exactly the same problem here!!! Upgraded from windows 7 to 10 RTM, I have installed both drivers for 8.1 from the link aleki_intel provided but the device is still "unknown", saying "device descriptor request failed".

AHill4
Beginner
860 Views

I actually have the exact same issue issue with Bluetooth just flat-out failing/disappearing. I have a Lenovo Y50 laptop with the AC 7260, was on Windows 8.1 and upgraded to 10. Now, once in a while the Bluetooth just fails and it shows up under USB devices (Code 43).

I did find a trick that TEMPORARILY enables it again. Boot into the bios, turn off the 7260 card. Then reboot into windows 10 you won't have wifi, but the bluetooth works again. Now, reboot back into your bios and re-enable the wifi. Reboot normally into Windows 10. Then for a short time everything works again.

This is clearly a driver issue on Intel's end. I have tried both the official Windows 10 drivers on the Lenovo site, as well as the generic drivers from intel (including the most recent ones from today 8/11/2015).

This is beyond frustrating, and recognition from Intel that this is a real problem and is being fixed is very much needed. They are going to look like pretty incompetent people if suddenly everyone's 7260s start failing after upgrading to Windows 10. The AC 7260 is not even that old, and is still being put in a lot of machines and sold.

Based on the views to this threat, it is pretty clear that this is not an unique situation, other are facing the issue too....

RAn2
Novice
1,213 Views

Actually after installed v18 driver for Wifi, it seems the connection speed has dropped for me

kfaul2
New Contributor I
1,213 Views

I just installed out of pure desperateness Toshibia Bluetooth manager. I have never needed it before and just used the intel but it worked and for now i'll leave it since i'm sick of my touch pad. I believe intel has issues with the Bluetooth drivers on the 7260 especially with windows 10. The errors don't even reference an inf or anything. Not sure If the Toshibia application is capable of cross platform but you could give it a try.

RAn2
Novice
1,213 Views

Do you have a link to Toshiba BT Manager? I would like to give it a try. 7260AC is a PCIe expension card in my computer made by gigabyte, it's a desktop computer but hope Toshiba driver stil works.

kfaul2
New Contributor I
1,213 Views

This worked for me and my 7260 was installed after I bought the laptop so it really has nothing to do with the Toshiba. I am running the 18.11.0 proset drivers on the 7260 even though that shouldn't matter. This software works so far, but I do miss how the native 7260 Bluetooth would work at the logon screen, this is an app so you have to logon first then it starts working. In the end it will work for now, I have considered uninstalling and see if the Intel works now that I have apparently fixed whatever was jacked in the registry.

http://support.toshiba.com/support/viewContentDetail?contentId=4007183 http://support.toshiba.com/support/viewContentDetail?contentId=4007183

RAn2
Novice
1,213 Views

Thanks for the link. I tried it and it doesn't seem to work. I also tired the latest driver of ac 7260 for windows 10 and it doesn't work as well. Don't know what I could do.

TValj
Beginner
1,213 Views

Did you already try the latest update ? Seems aleki's post refers to issues and at least this update worked for me where the previous one didn't.

kfaul2
New Contributor I
1,213 Views

I had to install prosper software the driver only just disappears after a few seconds when installing. I ran the Bluetooth wp and I'm now right back where I started a splat for the windows bkuetooth enumerator. The driver just does not install or see the Bluetooth correctly. The error is the same I posted above originally but I can't find how to track down if it is using the wrong inf or the driver for Bluetooth is just bad. I have two entire under Bluetooth the wireless Microsoft r and the Microsoft Bluetooth le enumerator.

RAn2
Novice
1,213 Views

Yes I did install them and nothing seems to fix anything. Like faulkkev said, the BT drive just disappeared after a few seconds and nothing happened.

kfaul2
New Contributor I
1,213 Views

Just to clarify this app from Toshiba doesn't fix the device manager I had to uninstall the drivers from Intel for Bluetooth then installed the Bluetooth stack from Toshiba. It then puts an icon down by the clock and I opened it up and said new connection and it found my Bluetooth mouse. Maybe your pc is reacting differently than mine, but I wanted to clarify it replaces the Intel Bluetooth drivers with its own since the Intel issue appears to be with the enumeration using the windows enumerator. After installing it my unknown device does disappear because it removes the intel bad driver is gone and it uses it own stack. I had to reboot and as well. You may have tried this but I wanted to make sure and you also may have to open the unknown device and choose uninstall driver remove from device option.

TPech
Beginner
1,213 Views

Thank you dude. It works, but Intel should provide real drivers now.

jbenavides
Honored Contributor II
1,213 Views

We are glad that you found a workaround. Rest assured, our engineers are working to resolve any driver issues that have arised with the release of Microsoft* Windows* 10.

Please remember that for wireless adapters installed in Laptops and other branded computers, the best source for drivers is the http://www.intel.com/support/oems.htm Computer Manufacturer Support. It is advised to contact them as first option to obtain current driver versions.

Currently, we have released a set of Bluetooth* drivers for the current generation of Intel® Wireless Adapters. Please keep in mind that it is advised to uninstall older versions, or 3rd party Bluetooth* software before installing them.

Intel® PROSet/Wireless Software for Windows® 10

https://downloadcenter.intel.com/download/25170/Intel-PROSet-Wireless-Software-for-Windows-10 https://downloadcenter.intel.com/download/25170/Intel-PROSet-Wireless-Software-for-Windows-10

Intel® PROSet/Wireless Software for Bluetooth® Technology for Windows® 10 64-bit (WP)

https://downloadcenter.intel.com/download/25172/Intel-PROSet-Wireless-Software-for-Bluetooth-Technol... https://downloadcenter.intel.com/download/25172/Intel-PROSet-Wireless-Software-for-Bluetooth-Technol...

Intel® PROSet/Wireless Software for Bluetooth® Technology for Windows 10® 32-bit (WP)

https://downloadcenter.intel.com/download/25171/Intel-PROSet-Wireless-Software-for-Bluetooth-Technol... https://downloadcenter.intel.com/download/25171/Intel-PROSet-Wireless-Software-for-Bluetooth-Technol...

RAn2
Novice
826 Views

Hi Jonathan,

Someone from Intel has posted these links already and they won't help.

TPech
Beginner
1,213 Views

Hey Intel, DO SOMETHING.

I have exactly the same issue.

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