AC 9462 isnt working

[Spirice]

I was downloading a software "GeForce" for my laptop probably for things or more then after some time it doesnt work there is a red ! sign on the device manager trying tutorials didn't work tried download and updating didn't work i hope i might get help soon.

[David_G_Intel]

Hello Spirice

Thank you for posting on the Intel️® communities. 

To have a better understanding of this problem, we need more information:

• What is the specific problem? Are you able to connect to the internet?
• Do you experience Wifi problems, Bluetooth, or both?
• Do you know if this started after an OS update or a wireless driver update?
• Is this a laptop or desktop system?
• Is this a new computer?
• Which operating system version are you using?
• Is this the original adapter that came pre-installed in your system or did you change/install a new adapter recently?
• Did you get the expected performance before?
• Have tried a roll back to a previous driver version for testing?

I will send you an e-mail to the e-mail address associated with your community profile requesting some reports that may contain sensitive information. 

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Hello Spirice

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,  

David G.   

Intel Customer Support Technician  

[David_G_Intel]

Hello Spirice

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Best regards,  

David G. 

Intel Customer Support Technician