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muletail
Beginner
1,521 Views

AC 9560 + Chrome + Chromecast

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Hello. I am using Intel Wireless-AC 9560 160MHz on MSI PS63 Modern 8M laptop.

 

While casting from Chrome tab - the video freezes almost immediately as were mentioned. At the same moment Netwtw08 driver spamming to windows system log with an error:

 

"Intel(R) Wireless-AC 9560 160MHz : The network adapter has returned an invalid value to the driver."

 

EventID: 5010

 

EventData 

  \Device\NDMP1 

  Intel(R) Wireless-AC 9560 160MHz 

  000008000200380000000000921300C000000000000000000000000000000000000000000000000057445256D8800000 

Binary data:

 

 

In Words

 

0000: 00080000 00380002 00000000 C0001392 

0010: 00000000 00000000 00000000 00000000 

0020: 00000000 00000000 56524457 000080D8 

 

 

In Bytes

 

0000: 00 00 08 00 02 00 38 00  ......8.

0008: 00 00 00 00 92 13 00 C0  ....’..À

0010: 00 00 00 00 00 00 00 00  ........

0018: 00 00 00 00 00 00 00 00  ........

0020: 00 00 00 00 00 00 00 00  ........

0028: 57 44 52 56 D8 80 00 00  WDRVØ€..

 

 

I did all the recommended in other posts steps with no effect on issue.

(like checked browser, drivers, firmware versions) clean installed everything and e t.c.

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1 Solution
Alberto_R_Intel
Moderator
934 Views

muletail, I just received an update on this matter.

 

Just to let you know, there is a new Intel® Wireless driver available, it is version 21.40.2.2, please test that driver and once you get the chance let us know the results:

https://downloadcenter.intel.com/download/29082/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters...

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

View solution in original post

9 Replies
Alberto_R_Intel
Moderator
934 Views

muletail, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

Is this a new computer?

Was it working fine before?

Did you make any recent hardware/software changes?

The wireless card, did you purchased it separately or did it came installed on the computer?

When did the issue start?

Which Windows* version are you using?

How many devices are connected to that same router or Acess Point (AP) at the same time?

What is the model of the router or (AP)?

What is the bandwidth of the Wireless connection?

Is this problem happening with a different product/device?

Did you check with your Internet service provider to make sure the Internet is working properly?

Does the problem happen at home or work environment?

 

You mentioned that you already installed the proper drivers, we recommend to install the Wireless driver provided by the manufacturer of the computer, since that driver was customized by them work with your specific platform.

 

I looked in MSI's web site and the latest Wireless driver available is version 20.100.0.4, not sure if you already teste that driver, we can try a clean installation of it.

 

Clean installation:

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki...

 

MSI driver 20.100.0.4, please select the "Wireless LAN" tab to install the driver:

https://www.msi.com//Laptop/support/PS63-MODERN-8M#down-driver&Win10%2064

 

If the problem persists, since you are using the Intel® Wireless-AC 9560 card, we can always try to install the Intel® generic Wireless driver version 21.30.3.2:

https://downloadcenter.intel.com/download/29003/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters...

 

If the problem remains after that, please provide the following information:

 

Intel Windows WiFi Issue - Customer Info Request

 

Problem details

Problem description: 

Frequency of occurrence (once an hour, day, always): 

Computer power source (plugged in or battery):

Steps to reproduce (provide links to forums, online help, screen shots):

Attempted workaround (turn off settings, change power settings, etc.):

Environment (office, school, hospital, factory, home):

 

Client computer details

Computer manufacturer(s):

Computer model(s):

Windows OS (provide Version number if Win10, and 32- or 64-bit):

WiFi configuration manager (e.g. Intel PROSet, Windows AutoConfig (native), etc.):

WiFi adapter model(s):

WiFi device driver version:

Number of systems affected:

 

Wireless security method

Encryption Type (Open, RC4, TKIP, AES):

802.1X authentication type (WEP, TKIP, CCMP):

Key Management Type (PEAP, EAP-FAST):

 

WiFi network environment

Access Point manufacturer, model, & SW version:

Wireless Frequencies in use (2.4 and/or 5 GHz):

802.11n or 802.11ac enabled (None/HT(11n)/VHT(11ac)): 

Channel Width (20 MHz vs. 40 MHz) for 2.4 GHz?

Channel Width (20 MHz vs. 40 MHz vs. 80MHz) for 5 GHz?

SSID stealth mode (hidden or broadcast):

 

Enterprise Customers:

WLAN Controller manufacturer, model, and SW version:

RADIUS Server Make/Version:

 

Debug data

Please include the following (if available):

Intel Wireless Reporting Tool (WRT)

Intel WiFi Tool (ping utility)

Windows System Event log

Windows WLAN-AutoConfig log

Screenshots depicting failure

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

muletail
Beginner
934 Views

Nothing helps.

 

Problem details

 

Problem description: 

 

Frequency of occurrence: always 

Computer power source: plugged in

Steps to reproduce: download latest Chrome browser and try to cast a Tab to chromecast using the same Wi-Fi adapter and Windows 10

Attempted workaround: all of them

Environment: home

 

 

 

Client computer details

Computer manufacturer(s): MSI

Computer model(s): PS63 Modern 8M 

Windows OS: Windows 10 64-bit HOME 1903

WiFi configuration manager: native

WiFi adapter model(s): Intel(R) Wireless-AC 9560 160MHz

WiFi device driver version: 21.30.3.2

Number of systems affected: my guess - any with a such Wi-Fi adapter, read about same issues on the internet

 

 

 

Wireless security method

WPA2-Personal

 

WiFi network environment

Access Point manufacturer, model, & SW version: Zyxel Kenetic Ultra

Wireless Frequencies in use (2.4 and/or 5 GHz): 5 GHz

802.11n or 802.11ac enabled (None/HT(11n)/VHT(11ac)): 802.11n

Channel Width (20 MHz vs. 40 MHz vs. 80MHz) for 5 GHz? 20/40

 

 

Debug data

Windows System Event log:

 

Intel(R) Wireless-AC 9560 160MHz : The network adapter has returned an invalid value to the driver."

 

 

 

EventID: 5010

 

 

 

EventData 

 

 \Device\NDMP1 

 

 Intel(R) Wireless-AC 9560 160MHz 

 

 000008000200380000000000921300C000000000000000000000000000000000000000000000000057445256D8800000 

 

Binary data:

 

 

 

 

 

In Words

 

 

 

0000: 00080000 00380002 00000000 C0001392 

 

0010: 00000000 00000000 00000000 00000000 

 

0020: 00000000 00000000 56524457 000080D8 

 

 

 

 

 

In Bytes

 

 

 

0000: 00 00 08 00 02 00 38 00 ......8.

 

0008: 00 00 00 00 92 13 00 C0 ....’..À

 

0010: 00 00 00 00 00 00 00 00 ........

 

0018: 00 00 00 00 00 00 00 00 ........

 

0020: 00 00 00 00 00 00 00 00 ........

 

0028: 57 44 52 56 D8 80 00 00 WDRVØ€..

Alberto_R_Intel
Moderator
934 Views

muletail, Thank you very much for providing that information and those details.

 

Based on the report, it seems to be that the problem is actually related to the Chromecast device itself and not to the Intel® Wireless card.

The fact that the laptop has Internet access through the Intel® Wireless card indicates that the card itself is working properly.

Besides this problem with Chromecast, is there any other issue related to the Intel® Wireless card?

 

For this specific scenario, the next thing to do and what we recommend is to get in contact directly with Microsoft for further technical assistance on this topic since they provide all the support related to Chromecast, they should be able to provide further suggestions on this matter:

https://support.microsoft.com/en-us

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

muletail
Beginner
934 Views

"it seems" - with no proof. That`s a shame. Other WIFI (even other Intel models) adapters works perfectly well. What is really seems - there is a problem with an Intel drivers, Intel trying to get rid of responsibility. I wont recommend anyone to use those series of WiFi adapters.

muletail
Beginner
934 Views

I tried casting from a virtual machine (virtual box) using Ubuntu hosted on the same windows machine that wont work. And guess what? Everything works fine. So... It is not about chrome cast device or, windows (as i mentioned I have other machines with other adapters that works fine).

We are left with a specific of YOUR driver and Chrome. Chrome works with other adapters. What have we left? Let me try... Your driver! And guess what. Windows log tells the same. So - you have a bug in your driver that your developers refuse to investigate and fix.

Alberto_R_Intel
Moderator
934 Views

muletail, I just wanted to let you know some updates about your case.

 

At this point, we are still currently working on this matter, we will do further research on this scenario in order to try to find a possible solution, as soon as I get any updates I will post all the details on this thread.

 

Thank you very much for your patience.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
935 Views

muletail, I just received an update on this matter.

 

Just to let you know, there is a new Intel® Wireless driver available, it is version 21.40.2.2, please test that driver and once you get the chance let us know the results:

https://downloadcenter.intel.com/download/29082/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters...

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

View solution in original post

muletail
Beginner
934 Views

Well... Driver update solved the problem. I'm very glad that it is. Thanks for your support!

Alberto_R_Intel
Moderator
934 Views

muletail, You are very welcome.

 

Perfect, excellent, it is great to hear that the problem got fixed by installing the Intel® Graphics driver version 21.40.2.2 and now the videos are not freezing anymore.

 

Any other inquiry, do not hesitate to contact us again.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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