I've been using bluetooth devices on my new laptop for several weeks without any issues until the last few days. I'm still able to pair/unpair Bluetooth devices with zero issues but the bluetooth range is extremely poor. After ~2 feet, the signal starts to stutter/drop on my headphones, and even the slightest amount of physical interference such as my body seems to cause crackling.
I have tried to reduce potential interference by powering off my wireless modem/router, moving my laptop to an isolated wooden table with no peripherals connected to it, and then tried multiple bluetooth headphones all with the same result. The bluetooth signal seems to only reach about 2-3 feet from the laptop and even turning slightly causes the headphones to pop/crackle badly.
This is driving me insane.
My drivers:
Bluetooth Device (RFCOMM Protocol TDI) Properties
Intel Wireless Bluetooth (R)
Microsoft Bluetooth Enumerator
Microsoft Bluetooth LE Enumerator
This PC is using the COM (serial) ports listed below:
Discovery: [ ] Allow Bluetooth devices to find this pC
System Details:
Link Copied
Have you contacted your laptop manufacturer for assistance? They are solely responsible for your support and warranty.
Doc
Leon
Hello SPedi,
Thank you for posting on this Intel Community.
To better assist you, we would like to have the following information:
1. What is your system model, OS build number, etc. To gather this and other useful information, could you please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread?
2. Did the Intel® Wireless adapter come preinstalled on your computer?
3. Was this driver version 21.40.0.1 provided by your Original Equipment Manufacturer (OEM)? Are you using a Windows* 10 Insider Preview build?
4. Did this issue start happening after a driver, hardware or Windows* update?
Wanner G.
Intel Customer Support Technician
A Contingent Worker at Intel
Hello SPedi,
If you need further assistance, please let us know. We will be glad to assist you.
Wanner G.
Intel Customer Support Technician
A Contingent Worker at Intel
Hello SPedi,
We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.
Wanner G.
Intel Customer Support Technician
A Contingent Worker at Intel
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