Wireless
Issues related to Intel® Wireless Adapters and technologies
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AX210 5Ghz hotspot not working

Sentinello
Beginner
702 Views

Hello. Today i  change my 7265 to AX210 and now i cant start hotspot at 5ghz at all. Its starts only on 2.4ghz with channel length 20. On my previous adapter i just connect to 5ghz wifi and hotspot starts with same settings.

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5 Replies
Alberto_R_Intel
Moderator
673 Views

Sentinello, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

What is the model of the Router?

Is this a new computer?

When did you purchase it?

Just to confirm, the Intel® Wi-Fi 6E AX210 wireless card was purchase separately and then you install it on the computer, or was installed by a technician?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Sentinello
Beginner
640 Views

Here's some answers.

1. ASRock Fatal1ty B450 Gaming K4

2. Desktop
3. Archer C2
4. Not new (around 2 years)
5. PC or wifi module?
6. Yes. It was purchased separately and installed by myself.
7. Win 10 Pro 21H1 19043.1237
8. Home
Report from ISSU in attachments.
Thank you.

Alberto_R_Intel
Moderator
633 Views

Sentinello, Thank you very much for providing that information and the SSU report.

 

It is important to mention that when you install the Intel® Wireless card separately, that is what we called "Wireless Integration", and the thing about that process is that there could be compatibility problems between the components being used and there is also regulatory restrictions. Additionally, the Intel® wireless drivers are generic, meaning they might or might not work with your specific device. 

 

For testing purposes, please try a clean installation of an older Intel® generic wireless driver version, 22.60.0.6 or 22.50.1.1, following the instructions in the links below to verify if the problem with the 5Ghz hotspot gets fixed that way:

Instructions:

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless/intel-wireless-products....

Driver:

https://www.intel.com/content/www/us/en/download/19351/30542/windows-10-wi-fi-drivers-for-intel-wire...

 

In the next link, you will also find additional details explaining why the 5GHz hotspot might not be working as expected. Once you get the chance, please let us know the results of testing the wireless drivers above:

https://www.intel.com/content/www/us/en/support/articles/000029083/wireless/intel-wireless-products....

 

We also advise to get in contact directly with AsRock to make sure the latest BIOS version is currently installed or to gather the instructions on how to do that:
https://www.asrock.com/support/

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

Alberto_R_Intel
Moderator
584 Views

Hello Sentinello, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
550 Views

Hello Sentinello, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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