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AX411 How to use Double Connect

staticV3
Beginner
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I just installed an AX411 into my CNVio2 compatible laptop and would like to enable Double Connect.

All drivers have been updated usnig Intel Driver & Support Asistant.

Device Manager confirms that the AX411 is using the latest driver:
Screenshot (1).png

 

Naturally I need some kind of GUI to enable and configure Double Connect.

All I've been able to find is the Killer Performance Suite, which returns "WARNING: No Compatible hardware detected":
Screenshot (2).png

 

Seems like the Killer Performance Suite is only compatible with Intel Killer cards.

So, what other Intel Wireless Utility is there that allows me to enable Double Connect on my AX411?

PS: 
If useful, I've attached the Killer install log below.

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JeanetteC_Intel
Moderator
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Hello staticV3,

 

Thank you for posting in Intel Communities.

 

To gain a clearer understanding of the issue and provide an appropriate recommendation, could you please share the following details:

 

  1. Since you mentioned that "you just installed the Intel® Wi-Fi 6E AX411", is the Intel® Wi-Fi 6E AX411 a replacement to a faulty wireless adapter or an upgrade/add-on component?
  2. If this is an upgrade component what is the previous wireless adapter that came pre-installed on your laptop?
  3. Have you checked with your system manufacturer support team if the Intel® Wi-Fi 6E AX411 is compatible with your system device?

 

Furthermore, please provide your system configuration by downloading the Intel® System Support Utility for Windows* software. You can find detailed instructions in the User Guide.

 

I look forward to your reply so I can further check on this

 

 

Best regards,

JeanetteC.

Intel® Customer Support Technician


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staticV3
Beginner
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The AX411 is an upgrade from an AX211, which comes preinstalled on my laptop.

Yes, the AX411 is compatible with my system device.

The system configuration is attached below.

 

That being said, I feel like this line of questioning somewhat misses the point.

 

Here's all I really want to know:

Intel specify the AX411 supports Double Connect.
In a system that meets all necessary requirements, what is Intel's intended way for a customer to enable Double Connect?

 

Does Intel have a utility program that customers can use?

Or does Intel expect the system manufacturer to create their own utility program, something akin to Lenovo Vantage, and Intel only provide access to Double Connect on the AX411 in the form of an API?

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