AX411 How to use Double Connect

[staticV3]

I just installed an AX411 into my CNVio2 compatible laptop and would like to enable Double Connect.

All drivers have been updated usnig Intel Driver & Support Asistant.

Device Manager confirms that the AX411 is using the latest driver:

Naturally I need some kind of GUI to enable and configure Double Connect.

All I've been able to find is the Killer Performance Suite, which returns "WARNING: No Compatible hardware detected":

Seems like the Killer Performance Suite is only compatible with Intel Killer cards.

So, what other Intel Wireless Utility is there that allows me to enable Double Connect on my AX411?

PS: 
If useful, I've attached the Killer install log below.

[JeanetteC_Intel]

Hello staticV3,

Thank you for posting in Intel Communities.

To gain a clearer understanding of the issue and provide an appropriate recommendation, could you please share the following details:

1. Since you mentioned that "you just installed the Intel® Wi-Fi 6E AX411", is the Intel® Wi-Fi 6E AX411 a replacement to a faulty wireless adapter or an upgrade/add-on component?
2. If this is an upgrade component what is the previous wireless adapter that came pre-installed on your laptop?
3. Have you checked with your system manufacturer support team if the Intel® Wi-Fi 6E AX411 is compatible with your system device?

Furthermore, please provide your system configuration by downloading the Intel® System Support Utility for Windows* software. You can find detailed instructions in the User Guide.

I look forward to your reply so I can further check on this

Best regards,

JeanetteC.

Intel® Customer Support Technician

[staticV3]

The AX411 is an upgrade from an AX211, which comes preinstalled on my laptop.

Yes, the AX411 is compatible with my system device.

The system configuration is attached below.

That being said, I feel like this line of questioning somewhat misses the point.

Here's all I really want to know:

Intel specify the AX411 supports Double Connect.
In a system that meets all necessary requirements, what is Intel's intended way for a customer to enable Double Connect?

Does Intel have a utility program that customers can use?

Or does Intel expect the system manufacturer to create their own utility program, something akin to Lenovo Vantage, and Intel only provide access to Double Connect on the AX411 in the form of an API?

[JeanetteC_Intel]

Hello staticV3,

Thank you for providing your system configuration and clarification.

Regarding Double Connect on the AX411, I need to clarify that this feature is only available on Intel Killer wireless adapters, not on standard Intel Wi-Fi adapters like the AX411. If you need Double Connect functionality, you will need to use an Intel Killer wireless adapter instead.

Intel Killer adapters include the Intel Killer Control Center software, which provides access to Double Connect and other advanced features.

Since the AX411 is an upgraded component in your system, I recommend contacting your system manufacturer's support team to verify compatibility and avoid potential issues. Even though the AX411 is currently compatible, using non-original components may cause problems in the future.

Please refer to this link for more information: [Regulatory Information Regarding Wireless Hardware Installation or Upgrade]

I hope this helps clarify the situation. If you have any other questions about the AX411 or Intel Killer wireless adapters, please let me know.

Best regards,

JeanetteC.

Intel Customer Support Technician

[staticV3]

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@JeanetteC_Intel wrote:

Regarding Double Connect on the AX411, I need to clarify that this feature is only available on Intel Killer wireless adapters, not on standard Intel Wi-Fi adapters like the AX411. 

And yet, Intel write:

Source: https://www.intel.com/content/www/us/en/products/sku/217242/intel-wifi-6e-ax411-gig/specifications.html

As well as:

[staticV3]

Actually, the Product Brief for the AX411 mentions:

So this sounds like Double Connect on the Killer AX1690 is configured using the Killer Performance Suite, and the AX411 is configured using the Connectivity Performance Suite.

I tried installing the latter, but get this error:

 

So:

My system is CNVio2 compatible and runs Win11

AX411 is installed

Latest driver is installed and confirmed active in the Device Manager

AX411 is working perfectly for WiFi connectivity

..and yet, both Killer Performance Suite and Connectivity Performance Suite are returning "No compatible hardware found"

What's missing?