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Ax201 160 Mhz Packet Loss while gaming

Moma
Novice
1,856 Views
Hi there,

I’ve been experiencing a wierd issue on my MSI Cyborg AV12VE with Ax201 160mhz wifi. So the problem is that whenever I try to play any online game (and GPU/CPU usage increases), the packet loss occurs. I’ve tried to update all my drivers (Wifi and not wifi related) but those makes it even worse - the packet loss is higher on the most recent drivers downloaded from Intel website. This is not related to the wifi source as I also tried to connect from hotspot and unfortunately this is the same.

OS: Win11
GPU: GeForce 4050
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10 Replies
Jose_Intel
Employee
1,806 Views

Hello @Moma

 

Thank you for posting on the Intel️® communities.

 

We understand you are experiencing issues with your Intel® Wi-Fi 6 AX201 (Gig+), we will be more than happy to assist you.

 

Please answer the following:

·      Was it working before?

·      Have you made any recent software change?

·      Have you try using another network?

·      Have you reset your network settings?

 

Make sure your BIOS is up to date: https://www.msi.com/Laptop/Cyborg-15-A12VX/support

 

Then, please perform a clean installation of the OEM driver https://www.msi.com/Laptop/Cyborg-15-A12VX/support?sub_product=Cyborg-15-A12VF#driver

 

a.              Go to Device Manager.

b.              Expand the Network Adapters category.

c.              Right-click your Intel Wireless Adapter and choose to uninstall it.

d.              Make sure to the option to Delete the driver software for this device is selected.

e.              Repeat steps A through D until the option to Delete the driver software for this device is greyed out.

f.               Restart the computer.

g.              Locate the driver you downloaded and select the option to Run as administrator.

 

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

 

Best regards,

Jose B.

Intel Customer Support Technician


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Moma
Novice
1,802 Views
Hi Jose,

So at the moment it is working fine - I’ve installed a couple of drivers for both WiFi and Nvidia then I deinstalled all of them (excluding addons) and got back to the initial drivers (old ones). For some reason lagspikes stopped but I have no idea why. Also I think that WiFi strongly interferes with Graphic cooling system in this laptop so it might be the reason why it was losing the packets. Just FYI whenever I installed newest drivers the packet loss was massive. I also did network reset as suggested.
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emrekara369
Novice
1,486 Views

Can you tell me exactly which driver version you installed?

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Moma
Novice
1,475 Views
22.180.0.4 is the version that I use. Any newer simply devastated the packets transfer.
emrekara369
Novice
1,467 Views

This version can no longer be downloaded from Intel's own website. If you have the driver file, can you send it to me?

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Moma
Novice
1,466 Views
Drop me a dm with your e-mail just fyi, you need to have installed super clean version of it. Once I installed old drivers, and then updated them to newer one, which were not working, I had to uninstall the new ones twice or even thrice before they were fully removed.
emrekara369
Novice
1,462 Views

OK. I'll send you a DM soon

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Jose_Intel
Employee
1,793 Views

Hello Moma

 

Thank you for your reply.

 

We are glad to hear that your network is more stable now.

 

Please let us know if our assistance is still needed.

 

Best regards,

Jose B.

Intel Customer Support Technician


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Jose_Intel
Employee
1,763 Views

Hello Moma

 

We hope you are doing fine. 

 

We are following up, just to know if you still require assistance

 

Best regards,  

Jose B.   

Intel Customer Support Technician 


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Jose_Intel
Employee
1,723 Views

Hello Moma

 

We hope you are having a nice day. 

 

We have not heard back from you. So, we will close this thread. Please contact the system manufacturer for further investigation.

If you need any additional information from us, submit a new question, as this thread will no longer be monitored. 

 

Best regards. 

Jose B.  

Intel Customer Support Technician. 

 

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