Ax201 160 Mhz Packet Loss while gaming

[Moma]

Hi there,

I’ve been experiencing a wierd issue on my MSI Cyborg AV12VE with Ax201 160mhz wifi. So the problem is that whenever I try to play any online game (and GPU/CPU usage increases), the packet loss occurs. I’ve tried to update all my drivers (Wifi and not wifi related) but those makes it even worse - the packet loss is higher on the most recent drivers downloaded from Intel website. This is not related to the wifi source as I also tried to connect from hotspot and unfortunately this is the same.

OS: Win11
GPU: GeForce 4050

[Jose_Intel]

Hello @Moma

Thank you for posting on the Intel️® communities.

We understand you are experiencing issues with your Intel® Wi-Fi 6 AX201 (Gig+), we will be more than happy to assist you.

Please answer the following:

·      Was it working before?

·      Have you made any recent software change?

·      Have you try using another network?

·      Have you reset your network settings?

Make sure your BIOS is up to date: https://www.msi.com/Laptop/Cyborg-15-A12VX/support

Then, please perform a clean installation of the OEM driver https://www.msi.com/Laptop/Cyborg-15-A12VX/support?sub_product=Cyborg-15-A12VF#driver

a.              Go to Device Manager.

b.              Expand the Network Adapters category.

c.              Right-click your Intel Wireless Adapter and choose to uninstall it.

d.              Make sure to the option to Delete the driver software for this device is selected.

e.              Repeat steps A through D until the option to Delete the driver software for this device is greyed out.

f.               Restart the computer.

g.              Locate the driver you downloaded and select the option to Run as administrator.

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Best regards,

Jose B.

Intel Customer Support Technician

[Moma]

Hi Jose,

So at the moment it is working fine - I’ve installed a couple of drivers for both WiFi and Nvidia then I deinstalled all of them (excluding addons) and got back to the initial drivers (old ones). For some reason lagspikes stopped but I have no idea why. Also I think that WiFi strongly interferes with Graphic cooling system in this laptop so it might be the reason why it was losing the packets. Just FYI whenever I installed newest drivers the packet loss was massive. I also did network reset as suggested.

[emrekara369]

Can you tell me exactly which driver version you installed?

[Moma]

22.180.0.4 is the version that I use. Any newer simply devastated the packets transfer.

[emrekara369]

This version can no longer be downloaded from Intel's own website. If you have the driver file, can you send it to me?

[Moma]

Drop me a dm with your e-mail just fyi, you need to have installed super clean version of it. Once I installed old drivers, and then updated them to newer one, which were not working, I had to uninstall the new ones twice or even thrice before they were fully removed.

[emrekara369]

OK. I'll send you a DM soon

[Jose_Intel]

Hello Moma

Thank you for your reply.

We are glad to hear that your network is more stable now.

Please let us know if our assistance is still needed.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello Moma

We hope you are doing fine. 

We are following up, just to know if you still require assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello Moma

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. Please contact the system manufacturer for further investigation.

If you need any additional information from us, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.