Wireless
Participate in insightful discussions regarding issues related to Intel® Wireless Adapters and technologies
7568 Discussions

BSOD after last week update

trailmount
Beginner
508 Views

Hi, since last week all my users Latitude 5490 with intel AC8265 are crashing when connecting to a 802.11x wifi network.

 

It's getting a serious problems

I can't uninstall latest windows update cause it aumatically reinstalls.

I need a upgraded driver

0 Kudos
3 Replies
DeividA_Intel
Employee
489 Views

Hello trailmount, 


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your ntel® Dual Band Wireless-AC 8265.   


In order to better assist you, please provide the following:  


1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?  

2. Is the issue present only when other options different that 802.11ac is chosen?

3. Are you getting the same BSOD errors? Or are they different?

4. What are the BSOD errors that you are getting? Can you get a picture?

5. What is the operating system installed as well as the version and build?

6. What is the driver version installed for the wireless adapter?

7. Is this issue happening with the Intel drivers or also the Dell drivers? 



Best regards, 

Deivid A.  

Intel Customer Support Technician 


0 Kudos
DeividA_Intel
Employee
455 Views

Hello trailmount, 


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
DeividA_Intel
Employee
436 Views

Hello trailmount, 


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


0 Kudos
Reply