BUG: Chrome missing from Killer Intelligence Center's application list. And...

[EternalStudent07]

Just installed the desktop AX1675 kit, and noticed that Firefox and a few other programs can be shown in the Prioritization Engine's Applications tab.  But oddly Chrome wasn't.  Even when I toggled "show inactive applications" a few times, or tried to force the UI to update.

This isn't just after installing things (on the same, first boot).  But I know I have the latest software as of a few days ago off your site.  And the current Chrome version is installed (told it to check and update if needed).  I only just installed everything, and have been slowly playing with stuff.  I can still use the previous internet method (wired NIC through a router satellite).

Sadly the DoubleShot feature seems useless.  I only ever see the ax1675 listed.

I'd hoped it might integrate with the built-in Intel Ethernet NIC my motherboard included (I-217V I think).  Even if only to pick which interface to use.  I don't have a USB C port on my ancient motherboard to try their (Killer's) only current wired Ethernet adapter, even if I had disposable money to spend on it.

And sadly Netgear seemed to have lied about DFS channel support on my router (MK63 = MR60 + 2 x MS60).  One page that claims to list all the devices that support DFS mentions this model, but another page that lists the supported frequencies for each device doesn't.

And I'm on the latest firmware already, and have looked as many places as I can find.  Even found a hidden debug.htm page that has a special setting to let IPv6 respond to pings, and more.  Nothing about DFS on/off that I can find.  And it doesn't include those channels on the 5GHz channel selection drop down combo box.  Not just after rebooting, nor after a while (heard some need to scan for a while after booting, or will only blacklist them after sensing a transmission).  I don't live near an airport or other radar sources (that I know of).

[Jocelyn_Intel]

Hello, @EternalStudent07. 

Thank you for posting on the Intel® communities. We are sorry to hear what is happening with your wireless card. 

It is worth mentioning that Intel does not support wireless integrations (installing a different wireless adapter into your system/laptop). It is important to check for compatibility with the System Manufacturer, as there could be certain cards that will not work with the system.  

For more information, read the following article under the title "Regulatory Information Regarding Wireless Hardware Installation or Upgrade." 

On the other hand, you can try a Clean installation of Killer drivers and Performance Suite to delete possible corrupted files. 

Best regards,    

Jocelyn M.    

Intel Customer Support Technician. 

[EternalStudent07]

The device works fine for typical networking needs (connecting to my router, relatively high SpeedTest results, etc), other than not being able to see Chrome traffic and control it's priority.

And it's a desktop PCIe card (NOT an M.2 installed in a PCIe adapter) so this isn't being installed in a laptop that might list certain cards as compatible or not.

My motherboard does have an M.2 slot.  I've looked and they only mention general compatibility details (how the slot is keyed, and how to install).  It's from just before NVMe support became typical.  It's a Gigabyte z97 motherboard + Intel i7-4790k CPU if it matters to you (latest released BIOS is installed, setup Windows 10 fresh again maybe a month ago max).  But as I said...not using the M.2 version of your device.

My original point was the value add software (the reason for buying the Killer AX1675 version instead of the Intel version of seemingly identical hardware aka Intel AX210) has a glaring bug.  And basic functionality can't work.  It's impossible to attribute data usage to the right processes if one is missing.  And I can't adjust priority for the traffic from it if it's not listed.

This isn't an old install that might have been corrupted, so there is no reason I should need to clean anything and reinstall things.  If your software setup process can't reliably make a functional system then that's another bug for you guys to figure out on top of Chrome not showing up for some reason.

I use Firefox typically, so am not super worried by this.  I know a lot of other people use Chrome and they'd care.  I didn't check Edge, but it's also Chrome based so maybe it's broken too?  I'm not being paid by you guys to be your QA department so I'm not going to do a ton more than tell you (like I've done, and more now).

I'd hoped Intel would be better than the other companies... who seem to ignore all user reported issues unless it's impacting "everyone" or losing customer data.  Guess I was wrong.  I'll factor it into my purchasing decisions from now on though.

[Jocelyn_Intel]

Hello, @EternalStudent07. 

Thank you for the information provided. 

Run this utility and attach the report to investigate: 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

Best regards,    

Jocelyn M.    

Intel Customer Support Technician.   

[Jocelyn_Intel]

Hello, @EternalStudent07  

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @EternalStudent07  

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.