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GDuru
Novice
2,332 Views

Can't update bluetooth drivers on Intel 7260-N card

I have a Lenovo U430 Touch laptop with an Intel 7260-N WiFi&BT combo running Win 8.1. I'm stuck with Bluetooth driver 17.0.1405.0464. I tried updating it to the last 2-3 versions, installation works just fine but driver version does not change even after reboot. I tried uninstalling the driver in Device Manager, repairing installation and removing the driver using Intel's driver menu, still stuck with this version. Any ideas on how to update this stubborn driver?

0 Kudos
11 Replies
Kevin_M_Intel
Employee
81 Views

Hi waves,

I am sorry you are having this problem but let me help you.

I would like to know some more information about the issue you have so can you provide the following?

  1. If I understand correctly you are installing version 7.1.1406.01 but device manager reflects version 17.0.1405.0464? Is this correct?
  2. Have you tried running all windows updates?
  3. Is your computer running with the latest BIOS update?

Kevin M

GDuru
Novice
81 Views

  1. If I understand correctly you are installing version 17.1.1406.01 but device manager reflects version 17.0.1405.0464? Is this correct? --- Yes
  2. Have you tried running all windows updates? - Windows is up to date.
  3. Is your computer running with the latest BIOS update? - Running latest BIOS.
Kevin_M_Intel
Employee
81 Views

Thanks for the information. Can you please provide your dxdiag report and the MSINFO32? Please attach both documents.

Kevin M

GDuru
Novice
81 Views

I don't see a way to attach files to this post.

GDuru
Novice
81 Views

I shared the files with you Kevin.

GDuru
Novice
81 Views

Any news?

Kevin_M_Intel
Employee
81 Views

Hi waves,

I am sorry for the delay. I have not received the information but you can do the following to attach it here:

1. Click on Reply and use advanced Editor:

2. Click on Attach:

Kevin M

GDuru
Novice
81 Views

Here you go.

Kevin_M_Intel
Employee
81 Views

Hi Waves,

Thank you for the information.

I recommend you uninstalling again completely the driver you currently have (both Wireless and BT) and the install the Wireless driver first:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24170 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24170

After that, try installing the BT driver at this location:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24189 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24189

Try this again and let me know.

Kevin M

GDuru
Novice
81 Views

The links you sent are for Windows 7 drivers and I'm running Windows 8.1. Are you sure you want me to install Win 7 drivers on Win8.1?