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We are using this module in different platforms of Intel-CPU based motherboards without problems but recently found errors with one of the “Intel_Haswell-ULT” platform motherboards under Windows-10_64bit which is freeze/hangs.
Our RD found a work around solution to fix this freeze/hang issue but another problems as “WiFi functions are not working”.
Could you help for this perhaps I can provide more details if required.
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Hello athan,
Thank you for posting on the Intel Communities.
In order to have further details about your system and the different behaviors that you are experiencing with the Intel® Dual Band Wireless-AC 7260, please reply to the following questions:
- What was the workaround steps that you have taken to resolve the freezing issue?
- Were you able to find the root of the freezing issue? Could you please provide me more details?
- What does RD stand for?
- Under what circumstances you get the error “WiFi functions are not working”? For example: While trying to connect the computer to the network? Or while running a troubleshooter?
- Please run the Intel® System Support Utility to have the details about the drivers installed and your hardware set up: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
- Click the menu where it says summary to change to Detailed View.
- To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
- Please attach the document to the next post.
Best Regards,
Abigail G
Intel Customer Support Technician
A Contingent Worker at Intel
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Hello athan
Have you collected the information requested?
Regards,
Leonardo C.
Intel Customer Support Technician
A Contingent Worker at Intel
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Hi Abi,
We add coupling capacitors for PCIe signal and able to pass windows withour bsod or hang on issue.
We doubt PCIe signla for MINI_PCIe is correctly configured (RD stands for "Research and Development" engineer.
We couldn't found this WIFI module under 'Device manager".
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Hello athan,
Thank you for the response and the information provided.
I would like to know if besides the changes that you have performed in the system, did the wireless adapter came pre-installed on the system or you installed it after purchasing the motherboard?
Could you please provide me with the model of your laptop? If it is a desktop, could you please provide me with the model of the motherboard?
Best Regards,
Abigail G
Intel Customer Support Technician
A Contingent Worker at Intel
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Hello athan
Have you been able to collect the details requested?
Regards,
Leonardo C.
Intel Customer Support Technician
A Contingent Worker at Intel
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Hi LeoC,
Is it possible or you have any drivers are able to control about “ASPM” from this “Mini PCIe module” side?
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Hello athan
In reference to the drivers for the Intel® Dual Band Wireless-AC 7260, you can refer to https://downloadcenter.intel.com/product/75439/Intel-Dual-Band-Wireless-AC-7260.
Looking into the information shared for this behavior/issue I see that you are completing an integrations/customization with the Intel® Dual Band Wireless-AC 7260 in this case we recommend referring to the Intel® Resource & Design Center (https://www.intel.com/content/www/us/en/design/resource-design-center.html) and the Intel® developer Zone (https://software.intel.com/en-us/home).
Regards,
Leonardo C.
Intel Customer Support Technician
A Contingent Worker at Intel
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