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Dell 5400 Intel Wireless AC 9560 tcpip eventid 4207

zncstr
Beginner
1,016 Views

Have a Dell 5400 running Windows 10 x64 with Wireless AC 9560 driver version 22.70.0.6, A19 that has been erroring out in System event logs with the following:

Log Name: System
Source: Tcpip
Date: 11/29/2021 12:50:34 PM
Event ID: 4207
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: <>
Description:
The IPv4 TCP/IP interface with index 5 failed to bind to its provider.

 

The errors happen coming out of standby and the performance is incredibly slow (ping times are in the 200ms range for same destination when not coming out of standby mode th pings are in the 50ms range. 

What does this error mean and how can i stop/prevent it without having to reboot?

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6 Replies
David_G_Intel
Moderator
975 Views

Hello zncstr


Thank you for posting on the Intel️® communities. Please share more information with us:

  • Do you get any Bluetooth issues?
  • When did it start to happen?
  • Do you remember if this issue happened after a new OS update or Wireless driver update?
  • Is this issue happening at home, office environment or both?
  • Is this a new computer? If so, have check with your system's OEM for validated drivers or support on known issues related to the symptoms experienced?
  • What OS build are you using?
  • Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
  • Have you checked if this issue happens on different networks?
  • Are you able to reproduce the same issue while on hardwired connection?
  • Were you able to have you wireless connection in a normal/expected performance before?
  • Have you installed any recent software or hardware in your system?
  • Have tried a roll back to a previous driver version for testing?
  • Have you rebooted your access-point, router, modem?
  • Which BIOS version are you running?


Regards, 

David G 

Intel Customer Support Technician 


zncstr
Beginner
966 Views

thanks for responding . see answers to your questions below.

do you know what the error "The IPv4 TCP/IP interface with index 5 failed to bind to its provider." means? google does not provide anything on the "index 5" error . It would be benificial to know what that means exactly. 

 

 

no known bluettoth issues

since event logs have rolled over recently i can only say it started on 11/27/2021

no new updates/wireless driver updates (wireless was updated 11/12/2021 version 22.70.0.6 from OEM website)

unknown if happens in office but since standby mode occurs in both home and office , i would assume office as well

not a new pc and OEM does nt have anything for that specifc error

Windows 10 x64 enterprise 20H2

same adapter installed by OEM

currently home office wireless network 

user unable to use ethernet home connection

since wireless card does work outside of when laptop entered sleepmode, we have not rolled back driver

modem set to reboot weekly

BIOS 1.13.0

 

 

 

David_G_Intel
Moderator
915 Views

Thanks for the updates, please follow these steps:


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
851 Views

Were you able to check the previous post?  

Let us know if you still need assistance.  


Best regards,  

David G.  

Intel Customer Support Technician  


zncstr
Beginner
846 Views

thanks.

I was looking for what this meant 

  • To know specifically what this Event ID means and what could be causing it, it's recommended checking with Microsoft directly.

I will see if Microsoft knows what it means.

David_G_Intel
Moderator
782 Views

We are glad to know the information helped, since the thread is solved we will close it now.  

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  


Best regards,

David G

Intel Customer Support Technician  


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