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I have this problem where wireless connection drops suddenly at least 2-3 times a day, and then after 1 minute it reconnects. But when I try to manually connect it within this 1 minute time frame, it never allows me to do. While other devices connected to this network works fine during this issue with Inspiron G5 15-5587. The network card is Intel Wireless AC-9560. I contacted Dell Customer support but they don't have any resolution. They mentioned may be this is a software issue and they have to update registry or install new Windows. But I am not sure how much this statement is valid.
I already uninstalled and re-installed wireless drivers, tried network flush commands, changed power saving Mode to Maximum Performance. I had this same issue with another Dell laptop, they changed network card even reinstalled Windows 10 but it was never resolved by their engineers.
Any suggestion is really appreciated.
Below is the error message I can see in event viewer,
WLAN AutoConfig service failed to connect to a wireless network.
Network Adapter: Intel(R) Wireless-AC 9560
Interface GUID: {8ac0xxxx-xxxx-4xx4-xxxx-17c68xxxxxxx}
Connection Mode: Automatic connection with a profile
Profile Name: xxxxxxxx5
SSID: xxxxxxxx5
BSS Type: Infrastructure
Failure Reason:The driver disconnected while associating.
RSSI: 255
Log Name: Microsoft-Windows-WLAN-AutoConfig/Operational
Source: Microsoft-Windows-WLAN-AutoConfig
Date: 4/3/2019 9:15:00 PM
Event ID: 8002
Task Category: AcmConnection
Level: Error
Keywords: (536870912),(1024),(512)
User: SYSTEM
Computer: DESKTOP-xxxxxxx
Description:
WLAN AutoConfig service failed to connect to a wireless network.
Network Adapter: Intel(R) Wireless-AC 9560
Interface GUID: {7527xxxx-xxxx-xxxx-xxxx-d9ef3b41xxxx}
Connection Mode: Automatic connection with a profile
Profile Name: belkxxxxx
SSID: belkxxxxx
BSS Type: Infrastructure
Failure Reason:The driver disconnected while associating.
RSSI: 255
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WLAN-AutoConfig" Guid="{9580dxxx-03xx-46xx-98xx-d5xxxx52d6de}" />
<EventID>8002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>24010</Task>
<Opcode>191</Opcode>
<Keywords>0x8000000020000600</Keywords>
<TimeCreated SystemTime="2019-04-04T02:15:00.341513100Z" />
<EventRecordID>4751</EventRecordID>
<Correlation />
<Execution ProcessID="3904" ThreadID="13844" />
<Channel>Microsoft-Windows-WLAN-AutoConfig/Operational</Channel>
<Computer>DESKTOP-xxxxxxx</Computer>
<Security UserID="S-1-5-xx" />
</System>
<EventData>
<Data Name="InterfaceGuid">{7527xxxx-xxxx-xxxx-xxxx-d9ef3b41xxxx}</Data>
<Data Name="InterfaceDescription">Intel(R) Wireless-AC 9560</Data>
<Data Name="ConnectionMode">Automatic connection with a profile</Data>
<Data Name="ProfileName">belkxxxxx</Data>
<Data Name="SSID">belkxxxxx</Data>
<Data Name="BSSType">Infrastructure</Data>
<Data Name="FailureReason">The driver disconnected while associating.</Data>
<Data Name="ReasonCode">229378</Data>
<Data Name="ConnectionId">0x8</Data>
<Data Name="RSSI">255</Data>
</EventData>
</Event>
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Hi Alberto,
Thanks for responding.
Is this a new computer? - Yes
Did you make any recent hardware/software changes? - No, I didn't make any changes.
Was it working fine before? - I started observing this issue after 15 days of receiving this laptop from dell.com. but I ignored it for such a long.
The wireless card, did you purchased it separately or did it came installed in the computer? - It came installed in the computer.
When did the issue start? - March 3, 2019
Does the problem happen at home or work environment? - I keep this laptop at home only
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Hi Alberto,
Till now, laptop had 20.50.0 version of driver. Now, I upgraded to 20.120.1. I am monitoring the system and will respond if I will encounter wifi drop again. Please suggest other options as well, in case this driver upgrade doesn't work.
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Hi Alberto,
Till now, laptop had 20.50.0 version of driver. Now, I upgraded to 20.120.1. I am monitoring the system and will respond if I will encounter wifi drop again. Please suggest other options as well, in case this driver upgrade doesn't work.
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Hi Alberto,
The issue is not yet resolved. Today, I updated driver to recent 21.0 version but I am still facing wifi drop issue.
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Hi Alberto,
I tried above mentioned steps by David but I am still having same issue. Not sure now if it is related to operating system or wireless adapter or wireless router.
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