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Hi,
I'm using Gigabyte AERO 15 2017 model that are using Intel Dual Band Wireless-AC 8265 and running Windows 10. Driver version currently is 20.70.5.2. The problem I'm currently facing is the WIFI seems to disconnect itself after a few minutes of use sometimes after a few seconds of use and reconnects again, then it just repeats over and over. I've tried restarting the router, modem, laptop, network reset, update driver and many other ways and tips from the people that experience the same problem but it doesn't go away. There are times that it didn't disconnect, so I tried opening my games and it happens again. Basically I can't even open games or apps that uses internet, even typing this question I have to wait till it connects again before I can submit. Sorry, English is not my first language, excuse me for mistakes.
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you can try to uninstall the device from the system and Restart. It will automatically pickup the correct driver for the system.
right click on "This PC" -> manage -> device driver
find the wifi & uninstall the device and then restart
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Sorry for my late reply man, I've been busy with my school. I've tried it but still didn't fix it. The WIFI still suddenly disconnected with the star like logo on the WIFI and then a red sign with white " x " popped up before reconnecting to WIFI
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B. Yes
C. No, only my laptop is having this problem. Other device such as phones, tablets, other laptops and computers are fine
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I am so sorry for my late reply, very busy with school. I've tried option A which is clean installation. Still the same thing happened, it got disconnected and reconnects but now from what I tested, it looks like it only happens when I play games now. But still not quite sure if it only happens when playing games, I need to spend more time on other apps and see if it happens again. So now I suddenly got a windows update and I'll see how that goes. Thank You for sticking around
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Hi, nothing change. I can browse web without it keep disconnecting but, it happens again when I play games or playing spotify. I've done clean installation and all available windows update but still it happens. After so many time it disconnected and reconnects, suddenly wifi just doesn't show up in the taskbar and in the settings. i checked Device Manager and it showed me this. I had to restart my laptop to get it working again
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- yup, I did. I tried the OEM first but it says "Installation Blocked". Then I tried the Intel drivers, it installed but still the same problem.
- Yes, I did. Just like I said everything goes back to normal if I restart or turn off and turn it back on but the problem persist.
- load BIOS? how is that? I know how to get to the BIOS but I don't see anything about values
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Hello,
Before reading this, I'm no expert and do not claim any responsibility for anything that happens to your pc, this is based on my experience only and as far as I know only applies to Intel® Dual Band Wireless-AC 8265.
I've had the same exact issue until now, I've tried everything above, yet nothing seemed to work. I also kept getting blue screens, which made me think the issue was a hardware one.
Then, before one of the blue screens occurred, while having device manager open, I noticed that the diver shown in the image attached gave me an error. I disabled that and later checked that since the Dual Band Wireless AC 8265 has been discontinued the provided software is incompatible. Source: your https://www.intel.com/content/www/us/en/support/articles/000046918/wireless.html
TLDR. Disable > Intel® PROSet/Wireless Software < since it's incompatible with Intel® Dual Band Wireless-AC 8265.
See the attached image, sorry for the italian software names.
That seems to have resolved my issue so maybe try it yourself.
Best regards,
Michael Guy
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