HSBUB-SDS Wifi issue

[JGarr5]

Hello,

I have an Intel Ultrabook

Model: HSBUB-SDS

FCC ID: RMXHSBUB-SDS

Product code: UBHB2SISQ

I'm facing an issue with the Wifi driver/device.

On the general tab I can see:

This device cannot start. (Code 10)

{Operation Failed}

The requested operation was unsuccessful.

The event log says:

Device SD\VID_02d0&PID_4324&FN_1\4&35924bed&0&0 requires further installation.

Please have a look on the snipping.

Thanks for your help,

Julien Garrigue

[SYeo3]

Hi Julien,

Thank you for contacting Intel.

I have moved your post to our wireless forum to have our colleague try to assist you. However, I see that you have a Broadcom Wireless Card. I suggest to try contacting Broadcom or your system for assistance.

Sincerely,

Sandy

[JGarr5]

Hi!

Thanks for that. The wireless forum wasn't available for me when I created the post.

I am a member of the system support team.

Yes, it is a Broadcom but usually, because it's provided by Intel, the manufacturer says to request Intel. Maybe you have specific details to contact them and get support?

Thanks

[ASouz7]

Julien_Garrigue,

Unfortunately we don't have information on Broadcom* Products infrastructure. For your convenience, the way we can help you with this product is to provide you their support number found in this link: https://www.broadcom.com/contact Contact Us | Broadcom

[JGarr5]

Hello Aleki,

Actually, it's not a problem with Broadcom because I plugged a USB wifi key and I got the same issue. Please have a look here:

Any suggestions to help me please?

By advance, thank you

[ASouz7]

Julien_Garrigue,

Since the issue is neither the native internal Broadcom* Adapter not the external USB one. We recommend that you contact the computer manufacturer for assistance.

What we can do to help is to provide you the list of computer manufacturer for you to locate yours and contact them for additional help.

http://www.intel.com/support/oems.htm Computer Manufacturer Support Web Sites

[JGarr5]

Indeed, I agree with you. And you know what? You are the manufacturer! It's an Intel Ultrabook made by Intel.

So, does anyone has a solution to help me resolving this issue?

[ASouz7]

Julien_Garrigue,

Can you send us the full information on this Ultra book you have please?

Please understand that Intel does not build whole systems to end-user. Where did you get this computer from?

[JGarr5]

Hello Aleki,

I'm very sorry for the very late answer.

So you can find bellow all information on this Ultrabook:

I'm currently working for http://hubone.com/ Hubone. My manager gave it to me to fix the Wifi issue . He told me this Ultrabook is one of the rare device Intel made itself so that's why I believe that your company made it.

I roll back to Windows 8.1 but I still face the issue.

Best regards,

Julien

[ASouz7]

Julien_Garrigue,

This is an engineer unit and was not meant to the general public. Intel recommends that the person where you boss got it from should be contacted for assistance.

[JGarr5]

Indeed,

My boss told me to contact Intel, that's why I'm actually writing here on this Intel forum.

I tried to go to https://premier.intel.com/ https://premier.intel.com but "Not Authorized to Access"

I tried contact via http://support.intel.com/support/go/UBHB2SDP http://support.intel.com/support/go/UBHB2SDP and I received an answer:

Your registration request could not be approved for the following reason:

Hardware technical support for this product has ended. You can return the product at no cost to you if it is defective or no longer useful by utilizing our SDV Return Material Authorization (RMA) process. For details, please send an e-mail to mailto:sdv.reclaim@intel.com sdv.reclaim@intel.com. Please include the Product Code and Serial Number found on the system label.

If you have a question about this registration, feel free to send an e-mail to mailto:Premier_SelfReg_Support@intel.com Premier_SelfReg_Support@intel.com.

I don't want to return the product I just want to have the right driver for the wifi card.

Would be very appreciated if you could help. Thank you.

[ASouz7]

Julien_Garrigue,

We are going to check what can be done in order to help you on our side. We will advise soon.

[ASouz7]

Julien_Garrigue,

Could you please check your private messages?

[RQuan1]

I am also trying to set up Windows 10 on this same Harris Beach SDS device - running into the same issue, that is a common problem with pretty much all of Broadcoms WiFi cards under Windows 10. Could you help me out as well? Thank you very much in advance!

[MBakh1]

Hello!

I have the same same Intel Ultrabook and the same problem with WiFi Broadcom adapter on Win 10.

Could you please help? I will appreciate it so much.

[jbenavides]

Hello,

We are checking for the best support option for this type of issue and will be updating this thread as soon as we have more information.

[JGarr5]

We keep contact, as soon as I can fix it on my side, I'll let you know.

[ASouz7]

marygold89,

We recommend that you access the IPS link: https://registrationcenter.intel.com https://registrationcenter.intel.com and register and provide the information on your computer so this team can assist you.

[pchan34]

same problem, need help ASAP

This is our development computer , and our company is in desperation situation in use.

[Ronald_B_Intel]

@peterchangistaging @marygold89 @rquandt

Check the product label on the bottom side of the system. There should be a 1-800 number, along with serial number and product code. The product referenced by @Julien_Garrigue is a pre-production software development platform that is several years old and has reached end of support criteria. If the device is defective, and can no longer be used, we can send instructions for how to return the system, but for relatively simple driver issues like this, we may be able to help, but we would need you to call the 1-800 number and provide the requested information detailed in the voicemail.

[Ronald_B_Intel]

Hi Julien,

Thanks for the feedback! For others that have similar issues with Software Development Platforms like this, there should always be a 1-800 phone number on the support label in case Premier registration doesn't work, or if the product was "End of Supported" (EOS). For EOS systems that may need a driver or other light issue, feel free to contact us through the 1-800 number. For hardware issues on EOS systems, we generally would not be able to help since the product is now a few years old and parts are no longer available. The life span of a development platform is much shorter than OEM products, unfortunately.

Thanks for working with me Julien, I'm glad this worked out for you.

Regards,

Ron Benson (Intel)