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I cannot operate AX210

Teddy_B
Beginner
579 Views

My system is nVidia Jetson Orin nano with Jetpack 5.1.2.

 

Here is my system info

Teddy_B_2-1746757115604.png

 

At first, I used well AX210. By the way, I lost wifi connection suddenly.

 

AX210 is detected by PCI.

Teddy_B_0-1746756642415.png

 

But, wlan0 is unavailable status

Teddy_B_1-1746756741178.png

 

Here are more information

Teddy_B_3-1746757385272.png

You can find out 'modinfo iwlwifi' result in attached file.

firmware is loaded a lot of times.

Teddy_B_4-1746758076268.png

I used AX210 driver patch.  (check attached file)

 

I see wlan0 is Down status

Teddy_B_5-1746758281261.png

 

I tried to set up but failed

Teddy_B_6-1746758430837.png

 

 

How can I clear this problem?

 

 

 

 

 

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6 Replies
JeanetteC_Intel
Moderator
515 Views

Thank you for posting in Intel Communities.

 

To better understand the issue, I need more details about your system. Please provide the following key information:

 

  1. Was your system previously functioning well with the Intel® Wi-Fi 6E AX210?
  2. Is the AX210 pre-installed on your device, or did you upgrade to this component?
  3. Could you elaborate on what you mean by "you can't operate the AX210"? If possible, please provide a short video.

 

I look forward to your response.

 

I will wait for your reply.

 

 

Best regards,

JeanetteC.

Intel® Customer Support Technician


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Teddy_B
Beginner
495 Views

1. Yes. It worked well. 

2. I patched the driver with the attached driver file.  (AX210_driver.zip) 

    AX210 is not launched well with default ubuntu driver (installed by ubuntu install and update)

3. I can't connect wifi network and I can't find out wifi device.

Teddy_B_1-1747051212955.png

 

Can I get your advice?

 

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JeanetteC_Intel
Moderator
479 Views

Hello Teddy_B,

 

Thank you for providing the information I asked for. I'll review it internally and will share an update as soon as possible.

 

 

Best regards,

JeanetteC.

Intel Customer Support Technician


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JeanetteC_Intel
Moderator
450 Views

Hello Teddy_B,

 

Installation or use of Intel® Wireless Adapters is subject to country-specific legal regulations. Some countries require the Intel® Wireless Adapters to be certified with the antenna that is intended to be used together in the system, while some countries require the Intel® Wireless Adapter to be certified at the full system level.

 

An Intel® Wireless Adapter installed in a system that is being sold on the market doesn't necessarily mean that same wireless adapter can be used or installed in any other systems for the above mentioned reason.

 

As each country may have different regulatory requirements, before you install/change the Intel® Wireless Adapter in a system, you must contact the system manufacturer to determine if the Intel® Wireless Adapters you plan to install is approved for use in your system and country. You are required to follow the manufacturer's post-approval requirements.

 

If the manufacturer doesn't have the necessary approvals, the party installing the device is responsible for approvals. Installing adapters in an unauthorized system may be illegal. The end user is not authorized to install the Intel® Wireless Adapters (except the retail products below). Only the manufacturer or its authorized representative can install the adapters.

 

Since you already performed the integration, it is important to understand that it may not work due to hardware or software compatibility issues or dependencies.

 

Intel is a supplier of laptop components and does not manufacture or sell complete laptop systems. Your system manufacturer may have altered the features, incorporated customizations, or made other changes to the software or hardware packaging they provide.

 

If you haven't checked this issue with NVIDIA Jetson technical support yet, I highly recommend to reach out to their technical support.

 

I hope this helps.

 

 

Best regards,

JeanetteC.

Intel Customer Support Technician

 

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JeanetteC_Intel
Moderator
376 Views

Hello Teddy_B,

 

 I have not received any response in the past few days. After I have recommended to reach out to NVIDIA Jetson technical support team, for further assistance on this issue.

I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

 

 

Sincerely,

JeanetteC.

Intel Customer Support Technician


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Teddy_B
Beginner
344 Views

Hello, JeanetteC.

 

I used AX210 for several weeks well. 

And I can use other wifi module (AC9260) well till now.  

So, I think there is no problem in HW compatibility.

 

For SW compatibility, I wanna get an advice from you. 

 

Do you have any other advice to me without recommending to go NVIDIA support?

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