I use this card 8265NGW when i go into S3 it will wake by himself
We Know that The USB signal for this card is from HUB not Kaby lake U
Our Hub is GL852G is there any setting to adjust from card?
what's mean integration?
We design a mother board with CPU kaby lake U, there are three Wifi/BT network card Slot (M.2 E-Key), and we have some problems in BT (USB2.0 signal), 2Port's USB2.0 is from the PCH, and the other 1Port is from the GL852G hub We plug the Intel 8265NGW network card into from GL852G hub Port Slot, and the S3 will wake up by itself, And we inserting the Intel network card into From PCH Port Slot will work normally and will not wake up by itself.
And we try that From GL852G hub Port Slot with Realtek and Qualcomm's network card into S3 will not be automatically woken up.
So I want to ask, have you encountered any problems with the compatibility of GL852G and Intel network card before? Is there a solution?
Intel® System Support Utility report in attachment
2. Fill out this form.
We insertion of the intel network card and go into S3 will be automatically awakened. The network card model is Intel 8265NGW.
The network card that tests no problem has the following:
And the USB signal we connect to this Intel 8265NGW network card is from the GL852G Hub.
We also connect the USB signal from the CPU (KBLU) to the 8265NGW network card,this problem does not occur.
This problem will also occur after the HUB vendor has change a different vendor's HUB.
Is it possible to have a relationship with the upper BT driver and Host?
Or it's Compatibility problem between 8265NGW& USB Hub?
Frequency of occurrence (once an hour, day, always): everytime
Computer power source (plugged in or battery):plugged
Steps to reproduce (provide links to forums, online help, screen shots):
Attempted workaround (turn off settings, change power settings, etc.):the same problem
Environment (office, school, hospital, factory, home):office
Client computer details
Computer manufacturer(s):in attachment
Computer model(s):in attachment
Windows OS (provide Version number if Win10, and 32- or 64-bit):Win10 64
WiFi configuration manager (e.g. Intel PROSet, Windows AutoConfig (native), etc.):Intel PROSet
WiFi adapter model(s):8265ngw
WiFi device driver version:
Number of systems affected:
Wireless security method
Encryption Type (Open, RC4, TKIP, AES):
802.1X authentication type (WEP, TKIP, CCMP):
Key Management Type (PEAP, EAP-FAST):
WiFi network environment
Access Point manufacturer, model, & SW version:
Wireless Frequencies in use (2.4 and/or 5 GHz):
802.11n or 802.11ac enabled (None/HT(11n)/VHT(11ac)):
Channel Width (20 MHz vs. 40 MHz) for 2.4 GHz?
Channel Width (20 MHz vs. 40 MHz vs. 80MHz) for 5 GHz?
SSID stealth mode (hidden or broadcast):
WLAN Controller manufacturer, model, and SW version:
RADIUS Server Make/Version:
Please include the following (if available):
• Intel Wireless Reporting Tool (WRT)
• Intel WiFi Tool (ping utility)
• Windows System Event log
• Windows WLAN-AutoConfig log
• Screen shots depicting failure
Intel Customer Support Technician
Under Contract to Intel Corporation