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KHSIA3
Beginner
2,335 Views

I use this card 8265NGW when i go into S3 it will wake by himself

I use this card 8265NGW when i go into S3 it will wake by himself 

We Know that The USB signal for this card is from HUB not Kaby lake U

Our Hub is GL852G is there any setting to adjust from card?

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13 Replies
Amy_C_Intel1
Employee
136 Views

Hello KHSIA3, Thank you for posting on the Intel® Communities. Is this an integration? Can you let us know more information about your set up? Amy C Intel Customer Support Technician Under Contract to Intel Corporation
KHSIA3
Beginner
136 Views

Hi Amy

what's mean integration?

We design a mother board with CPU kaby lake U, there are three Wifi/BT network card Slot (M.2 E-Key), and we have some problems in BT (USB2.0 signal), 2Port's USB2.0 is from the PCH, and the other 1Port is from the GL852G hub We plug the Intel 8265NGW network card into from GL852G hub Port Slot, and the S3 will wake up by itself, And we inserting the Intel network card into From PCH Port Slot will work normally and will not wake up by itself.

And we try that From GL852G hub Port Slot with Realtek and Qualcomm's network card into S3 will not be automatically woken up.

So I want to ask, have you encountered any problems with the compatibility of GL852G and Intel network card before? Is there a solution?

Amy_C_Intel1
Employee
136 Views

Thank you for the information. By integration we wanted to find out if you built the system and added the wireless card. We would like to take a closer look this matter, please provide the following information: 1. Intel® System Support Utility report: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 2. Fill out this form. Problem details Problem description: Frequency of occurrence (once an hour, day, always): Computer power source (plugged in or battery): Steps to reproduce (provide links to forums, online help, screen shots): Attempted workaround (turn off settings, change power settings, etc.): Environment (office, school, hospital, factory, home): Client computer details Computer manufacturer(s): Computer model(s): Windows OS (provide Version number if Win10, and 32- or 64-bit): WiFi configuration manager (e.g. Intel PROSet, Windows AutoConfig (native), etc.): WiFi adapter model(s): WiFi device driver version: Number of systems affected: Wireless security method Encryption Type (Open, RC4, TKIP, AES): 802.1X authentication type (WEP, TKIP, CCMP): Key Management Type (PEAP, EAP-FAST): WiFi network environment Access Point manufacturer, model, & SW version: Wireless Frequencies in use (2.4 and/or 5 GHz): 802.11n or 802.11ac enabled (None/HT(11n)/VHT(11ac)): Channel Width (20 MHz vs. 40 MHz) for 2.4 GHz? Channel Width (20 MHz vs. 40 MHz vs. 80MHz) for 5 GHz? SSID stealth mode (hidden or broadcast): Enterprise Customers: WLAN Controller manufacturer, model, and SW version: RADIUS Server Make/Version: Debug data Please include the following (if available): • Intel Wireless Reporting Tool (WRT) • Intel WiFi Tool (ping utility) • Windows System Event log • Windows WLAN-AutoConfig log • Screen shots depicting failure Amy C Intel Customer Support Technician Under Contract to Intel Corporation
KHSIA3
Beginner
136 Views

40C00E80-F2F2-45AB-A868-9F7F6D715CCE.jpgHi Amy

 Intel® System Support Utility report in attachment

2. Fill out this form.

Problem details

We insertion of the intel network card and go into S3 will be automatically awakened. The network card model is Intel 8265NGW.

The network card that tests no problem has the following:

Qualcomm QCNFA364A,

Realtek RTL8822BE,

Intel 3165NGW,

Intel 7265NGW

And the USB signal we connect to this Intel 8265NGW network card is from the GL852G Hub.

We also connect the USB signal from the CPU (KBLU) to the 8265NGW network card,this problem does not occur.

This problem will also occur after the HUB vendor has change a different vendor's HUB.

Is it possible to have a relationship with the upper BT driver and Host?

Or it's Compatibility problem between 8265NGW& USB Hub?

Problem description: 

Frequency of occurrence (once an hour, day, always): everytime

Computer power source (plugged in or battery):plugged

Steps to reproduce (provide links to forums, online help, screen shots):

Attempted workaround (turn off settings, change power settings, etc.):the same problem

Environment (office, school, hospital, factory, home):office

Client computer details

Computer manufacturer(s):in attachment

Computer model(s):in attachment

Windows OS (provide Version number if Win10, and 32- or 64-bit):Win10 64

WiFi configuration manager (e.g. Intel PROSet, Windows AutoConfig (native), etc.):Intel PROSet

WiFi adapter model(s):8265ngw

WiFi device driver version:

Number of systems affected:

Wireless security method

Encryption Type (Open, RC4, TKIP, AES):

802.1X authentication type (WEP, TKIP, CCMP): 

Key Management Type (PEAP, EAP-FAST):

WiFi network environment

Access Point manufacturer, model, & SW version:

Wireless Frequencies in use (2.4 and/or 5 GHz):

802.11n or 802.11ac enabled (None/HT(11n)/VHT(11ac)): 

Channel Width (20 MHz vs. 40 MHz) for 2.4 GHz?

Channel Width (20 MHz vs. 40 MHz vs. 80MHz) for 5 GHz?

SSID stealth mode (hidden or broadcast):

Enterprise Customers:

WLAN Controller manufacturer, model, and SW version:

RADIUS Server Make/Version:

Debug data

Please include the following (if available):

• Intel Wireless Reporting Tool (WRT)

• Intel WiFi Tool (ping utility)

• Windows System Event log

• Windows WLAN-AutoConfig log

• Screen shots depicting failure

Amy C

Intel Customer Support Technician

Under Contract to Intel Corporation

Amy_C_Intel1
Employee
136 Views

KHSIA3, thank you for that information. Can you please clarify how are you physically doing this 'USB signal we connect to this Intel 8265NGW network card is from the GL852G Hub. We also connect the USB signal from the CPU (KBLU) to the 8265NGW network card'? How do you get those connected? Amy C Intel Customer Support Technician Under Contract to Intel Corporation
KHSIA3
Beginner
136 Views

​Hi Amy

please see below picture

1.USB signal from the CPU (KBLU) to the 8265NGW

2.USB signal from the  CPU (KBLU) to GL852G Hub to the 8265NGW

 

圖片1.jpg

Amy_C_Intel1
Employee
136 Views

Thank you for the information. Please, let me double check this. I will update the thread as soon as possible. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
KHSIA3
Beginner
136 Views

Hi Amy

 

Anyupdate?

 

Amy_C_Intel1
Employee
136 Views

KHSIA3, thank you for your patience. After reviewing your case, we concluded that the best place for you to get accurate answers is our Resource Design Center. You can also try checking with your Intel engineer(FAE). The type of information you are requesting is not available through our level of support this is why RDC is the best place for you. https://www.intel.com/content/www/us/en/design/resource-design-center.html Amy C Intel Customer Support Technician Under Contract to Intel Corporation
KHSIA3
Beginner
136 Views

Hi Amy

I'm Liteon EE

Please provide Intel Fae contact window

 

thanks

 

 

 

 

Amy_C_Intel1
Employee
136 Views

Hi, The process for that is to contact one of our Intel® Authorized Distributors and Approved Suppliers, they will provide further instructions for the Intel engineer. https://www.intel.com/content/www/us/en/partner/where-to-buy/overview.html Amy C Intel Customer Support Technician Under Contract to Intel Corporation
KHSIA3
Beginner
136 Views

Hi Amy

Could you please provide 8265ngw spec for me?

 

please mail to Ken.WH.Hsiao@liteon.com

 

Thanks

 

Amy_C_Intel1
Employee
136 Views

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