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I want to know how to fix driver installation errors. When it says "The software package cannot be installed", it gives no error code.

KBusD
Beginner
3,109 Views

I tried to install Intel's Bluetooth driver, but it just says "The software package cannot be installed" That's it, it gives no reason. And when I reinstall the Bluetooth driver, it just keeps giving this error, and I cant install it. I want to know how to fix it. How can I install the driver and bypass this error!?Annotation 2019-07-15 205057.png

0 Kudos
8 Replies
AlHill
Super User
2,663 Views

What operating system? Windows 10? What version? 1903?

 

Doc

 

 

Wanner_G_Intel
Moderator
2,663 Views

Hello KBusD,

 

If you need further assistance, please let us know.

 

Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather useful information to help you fix this issue.

 

  1. Download the Intel® System Support Utility and save the application in your computer.
  2. Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  3. To save your scan, click Next and click Save.

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

Wanner_G_Intel
Moderator
2,663 Views

Hello KBusD,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

bis
Beginner
253 Views

Hello,

 

I followed the steps, now what do I do?

KBusD
Beginner
2,663 Views

Yes I have Windows 10 1903

Wanner_G_Intel
Moderator
2,664 Views

Hello KBusD,

 

We recommend performing a clean installation of the latest Original Equipment Manufacturer (OEM) drivers available for your system. If the issue persists, you can try installing a generic version (available at the Download Center)

Please follow these steps: 

Clean Installation of Wireless Drivers

 

Note: Install both the Wi-Fi and Bluetooth drivers.

 

To provide accurate accurate information, we recommend running the Intel® SSU tool to know the model of your system and the Intel® Wireless Adapter model installed on your computer. Also, please let us know the wireless driver version you are trying to install (if possible, please provide a link).

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

Wanner_G_Intel
Moderator
2,664 Views

Hello KBusD,

 

If you need further assistance, please let us know.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
2,664 Views

Hello KBusD,

 

We will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

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