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Buonasera, ho un LENOVO YOGA C640-13IML, dove da un pò di mesi ha installato windows 11. Da un giorno all'altro l'icona WIFI e BLUETOOTH sono scomparse, ho provato ad eseguire i passaggi elencati sopra ma il problema persiste, ho fatto anche un reset del pc ma non è cambiato nulla. Volevo provare a tornare a windows 10 ma non posso perchè è passato troppo tempo.
Al momento per la connessione wifi e bluetooth sto usando un adattatoe della tp link realtek 8821cu ma senza questo non saprei cosa fare. Ho consultato altri rimedi tramite la community ma nessun risultato. Ho anche scaricato e installato manualmente i singoli driver scaricati dal sito Intel ma nessun rimedio.
Ho addirittura scaricato Intel® Driver & Support Assistant, dove rileva il problema dei driver e da la possibilità di installare quelli nuovi, ma quando finisce l'installazione nell'elenco da errore solo intel wifi 6 ax201 ma non sul bluetooth, anche se il bluetooth secondo lui sembra installato il nuovo ma non lo è e di conseguenza non va.
Allego foto INTEL WIFI 6 AX201 160MHZ NOT WORKING
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Tengo el mismo AX201, estaba considerando el AX211 que es tribanda.
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Hello FEDERICA20,
Thank you for posting in our communities.
Si prega di notare che posso supportarvi solo in inglese. Ho utilizzato strumenti di traduzione web per tradurre questa risposta, quindi potrebbe esserci una traduzione errata.
Please provide a list of the troubleshooting steps that you have tried and share the links to those steps that you have followed, so we can check what additional troubleshooting steps we can provide for you.
Furthermore, please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.
We look forward to your response!
Thank you, and have a great day ahead!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello FEDERICA20,
We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.
Thank you, and have a great day!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello FEDERICA20,
We are checking in with you on the wifi issue that we have, as we have not heard any response from you.
Thank you, and have a great day!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello FEDERICA20,
We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.
Thank you, and have a great day ahead.
Best regards,
Carmona A.
Intel Customer Support Technician
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Buonasera,
le ho provate tutte ma il problema persiste, nessun aggiornamento driver va, neanche l'aggiornamento del bios, ho resettato e reinstallato windows 11, volevo provare a tornare a windows 10 ma non posso neanche forzandolo. sul sito della lenovo che identifica e trova i driver automaticamente da scaricare per correggere gli errori non funziona dice che l'errore persiste. continuo a disinstallare intel wifi 6 ax201 160mhz e reinstallarlo dal sito ufficiale intel ma non succede nulla e nel sito della lenovo uguale.
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Try using my process for doing a clean install:
- If you haven't already, download - but do not install just yet - the latest Bluetooth and Wireless driver packages for your adapter. Here are the current links for downloading these drivers: Wireless: https://www.intel.com/content/www/us/en/download/19351 and Bluetooth: https://www.intel.com/content/www/us/en/download/18649.
- Most important! Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable. Note this Wireless disable *must* be of type that will persist and stay disabled across reboots.
- From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip forward to Step 6.
- Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
- Manually reboot your computer, keeping Internet access disabled throughout.
- From the Device Manager applet, check the Network Adapters section for an entry for Intel Wi-Fi 6 AX201 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an Intel driver associated with it. If neither is the case, skip forward to Step 10.
- Right click on the entry for Intel Wi-Fi 6 AX201 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
- Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
- Go back to Step 5.
- Install the downloaded Bluetooth driver package (my rule: always install Bluetooth first).
- Install the downloaded Wireless driver package.
- Manually shutdown and reboot your computer.
- Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
- Test.
Note that it sometimes takes multiple uninstall (and reboot) cycles to clean out the old installations, so don't give up on the process. If you get to, say, 10 cycles, stop there and attempt the installation of the latest drivers.
Hope this helps,
...S
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Ciao, avevo visto i tuoi passaggi fin da subito ma non è andato, ho provato solo due volte effettivamente ma niente.
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