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TP6
Beginner
1,899 Views

Intel 9260NGW Dual Band Bluetooth 5.0 802.11ac - No bluetooth in Linux

Hi All

 

Currently having issues with linux and any version of the linux kernel where the OS can't detect the bluetooth module on the Intel 9260NGW card.

 

It just fails to load the firmware, i emailed linuxwifi@intel.com to try and resolve the issue. They were very helpful but only deal with wifi issues and not bluetooth. I was asked to contact the linux bluetooth kernel team which i have done but am yet to receive a response.

 

I have tried updating the drivers and firmware from the git mentioned at this site

https://www.intel.com.au/content/www/au/en/support/articles/000005511/network-and-i-o/wireless-netwo...

 

Unfortunately it only partially resolved the issue. Linux won't detect bluetooth on boot, but can detect it after being resumed from sleep/suspend.

 

I'm desperate along with others in this situation to try and get it resolved.

Is there anyone at intel i can get in contact with so i can work with them on trying to get this resolved?.

 

Here is the current kernel bug.

https://bugzilla.kernel.org/show_bug.cgi?id=202429

 

Appreciate your time.

 

 

0 Kudos
7 Replies
Alberto_R_Intel
Moderator
658 Views

TP6, Thank you for posting in the Intel® Communities Support. Just to let you know, most of the generic wireless drivers that Intel® has are validated to work with Windows* and the drivers that we have available for Linux* are the ones showing in the link you gave us previously. In this case, we will try our best to find a solution for this scenario, , however, we cannot guarantee you for sure that the problem will get fix or that a solution will be provided. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
658 Views

TP6, I just received an update on this matter, just to let you know, the support for Wireless and Bluetooth when using Linux* is limited. From our side what we can do, as mentioned before, is to provide the link above. The best thing to do in this case will be to contact the Linux* community support for further technical assistance on this subject: https://wireless.wiki.kernel.org/en/users/Drivers/iwlwifi Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
TP6
Beginner
658 Views

Hi Alberto

 

I appreciate you are trying to help.

I have visited that site and have emailed linuxwifi@intel.com, they tried to help but only deal with wifi issues and not bluetooth.

 

Again i need assistance with bluetooth. Can you give me a contact?, name, email of someone that can assist?.

 

I find it frustrating that a company the size of intel has no one on this planet that can help with bluetooth in linux.

 

Thanks

 

Alberto_R_Intel
Moderator
658 Views

Hi TP6, You are very welcome. Since the technical support for Linux is limited, from our end the best thing that we can recommend it to contact Linux* community support. In reference to your question, there is no contact, name, email or a department that we can refer you to for them to provide further suggestions on this matter. Let me apologize for any inconvenience. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alfanhui
Beginner
658 Views

It's stated in your website that AC9260 is compatible with Linux, so why don't you fix the driver instead of trying to pass the blame to others (The Linux community)?

 

The only reason why I bought this card is Linux compatibility. If I had known, I wouldn't have bought it.

bdile
Beginner
658 Views

Try blocking this pin in the pic below..

pragun16
Beginner
658 Views

I was having the same issue after upgrading from an Intel 3165 card to an Intel 9260. Upon going through some forums and bug posts, I came to know that it could be because of some BIOS boot sequence related issue which would not let the BT device to boot up (https://bugzilla.kernel.org/show_bug.cgi?id=202429#c4).

 

Is there any chance that you altered the default boot sequence in your BIOS? In my case, I had altered it to USB > SSD1 > SSD2 > LAN, so I tried resetting it to default i.e. SSD1 at the top of the boot order. Then after a reboot, YAY! bluetooth worked. I can now pair my laptop to other BT devices.

 

I am currently running Ubuntu 20.04 (development build) with Kernel version 5.4.0-14-generic. I have also downloaded and extracted the 9260 drivers from https://www.intel.com/content/www/us/en/support/articles/000005511/network-and-i-o/wireless-networki... and installed it in /lib/firmware.

 

UPDATE April 28, 2020:

The bluetooth stopped working all of a sudden again. This time I tried blocking the 2 pins and it worked. More info: https://forums.intel.com/s/question/0D70P000006hvVwSAI

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