Intel AX201-211 EAP-TLS restart

[LuigiP]

Hi,

our company has several notebooks with Intel AX201/211 wifi cards. What we're experiencing, also trying several driver versions, is that the client continuosly restart the authentication Dot1X ( EAP-TLS ) with event-id 12014 restart-reason:peer initiated.

Most of the times the users doesn't see any issue but, sometimes, the MSteams calls drops while the wifi reconnect; I'm speaking about client on the same position, with a good coverage and without wifi interference.

The WiFi infrastructure is XCisco Unified ( controller C9800 and accesspoint c9k ) and the reauthentication timer on the Cisco infrastructure is 14.400 sec.

What we see is that very very often ( most of the time multiple within a 10 minute interval ) we've a reauthentication restart from wlan-autoconfig.

Is there any known issue ?

many thanks for the support

[Earl_Intel]

Hi LuigiP,

Thank you for posting in the communities!

I'm sorry to hear that your Wi-Fi adaptor is giving you trouble. Please supply the information requested here so that we can better assist you and identify the best course of action:

• May I know the exact make and model of your laptop?
• How many devices are affected?
• Where did you download the wireless drivers? in our Intel website or OEM website?
• When using different wireless driver versions, did you perform clean installation?
• When did it start to happen?
• Do you remember if this issue happened after a new OS update or Wireless driver update?
• What steps do you take to reproduce your issue?
• Is your AX201 working fine before?
• Have you installed any recent software or hardware in your system?

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

We will be able to move forward with the following step and try to address the problem you are having once we receive this information. In order to give you the best support possible, your cooperation is crucial.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi LuigiP,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician