Intel AX210 is slower than my wifi card before and my phone

[duckisminh]

I just bought Intel AX210 instead of Realtek 8852BE because i think this will make my laptop network better but why it slow than my phone and same speed with my wifi card before, i tried every tricks but isnt make it better

[JedG_Intel]

Hello duckisminh,

Thank you for posting on Intel Community Forum.

It appears that you are experiencing connectivity issues with your newly purchased AX210 adapter. To assist you effectively, please share the information below.

1. Were you able to have wireless connection in a normal/expected performance before?

2. Is this a laptop or desktop system?

3. Is this issue happening at home, office environment or both?

4. Have you checked if this issue happens on different networks?

5. Have you rebooted your access-point, router, modem?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[duckisminh]

1. Yes, they are working normal and have none problem

2. I use laptop and it is Lenovo LOQ 2024

3. I haven't try another place expect my home

4. Yes i tried but it have bad connect too

5. I tried but it not that problem

[JedG_Intel]

Hello duckisminh,

Thank you for sharing this information.

You previously mentioned that you purchased the Intel AX210. Could you kindly confirm whether you have replaced or upgraded the original wireless adapter that was pre-installed in your laptop?

Best regards

Jed G.

Intel Customer Support Technician

[duckisminh]

I had replace the wireless adapter before (Realtek 8852BE) as Intel AX210

[Mike_Intel]

Hello duckisminh,

Thank you for the update.

For customers who upgraded the wireless card of their system, Intel has this Regulatory information. Please check the link below.

Regulatory Information Regarding Wireless Hardware Installation or...

You may contact Lenovo for further assistance and configuration on the added/upgraded wireless controller.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[JedG_Intel]

Hello duckisminh,

I'm writing to help you further with your concern. To further troubleshoot the issue, please try to follow the outlined steps below.

1. Utilize the OEM drivers - LOQ 15IAX9

2. Try the generic driver from Intel - 23.140.0

3. Ensure to perform clean installation prior to installing the drivers

If you continue to observe the same issue, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi duckisminh,

I'm checking to see if you were able to try the recommendations I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[Mike_Intel]

Hi duckisminh,

I hope you are having a good day.

I am sending another follow up to check if you tried our last recommendations. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician