Wireless
Issues related to Intel® Wireless Adapters and technologies
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Intel Dual Band Wireless-AC 3168 unable to connect with my network

Cez
Beginner
308 Views

Just bought a new coputer (custom build) and after installing Windows 10 I have fun with this wireless card. It is unable to connect to my network athough old computer (with Win 7 and other Intel card) has no such issue. I updated drivers, still nothing. I see only a short message 'checking network requirements' and then 'unable to connect' or something like that.

I also tried to install this ProSet program my old computer has, but strangely enough, after installation I don't see it enywhere.

And what is weirder, I managed to set up router via my Android phone and this is the only way I can have internet using this card. 

Any suggestions?

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3 Replies
Maria_R_Intel
Moderator
264 Views

Hello Cez,


Thank you for posting in the Intel* Community.


To better assist you, please provide us with the below information:


  • Was the wireless card an integration the person made to the PC or the wireless card was original with the mobo/system?
  • Did the wireless card work before with the custom build? (please check this with the person who assembled the PC)
  • Are you able to see any error messages on the device manager? If so, please provide details.
  • Did you test a different router/access point?


Provide the Intel® System Support Utility (Intel® SSU) 

 


Best regards,

Maria R.

Intel Customer Support Technician


Maria_R_Intel
Moderator
253 Views

Hello Cez,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


Maria_R_Intel
Moderator
244 Views

Hello Cez,


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


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