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Just bought a new coputer (custom build) and after installing Windows 10 I have fun with this wireless card. It is unable to connect to my network athough old computer (with Win 7 and other Intel card) has no such issue. I updated drivers, still nothing. I see only a short message 'checking network requirements' and then 'unable to connect' or something like that.
I also tried to install this ProSet program my old computer has, but strangely enough, after installation I don't see it enywhere.
And what is weirder, I managed to set up router via my Android phone and this is the only way I can have internet using this card.
Any suggestions?
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Hello Cez,
Thank you for posting in the Intel* Community.
To better assist you, please provide us with the below information:
- Was the wireless card an integration the person made to the PC or the wireless card was original with the mobo/system?
- Did the wireless card work before with the custom build? (please check this with the person who assembled the PC)
- Are you able to see any error messages on the device manager? If so, please provide details.
- Did you test a different router/access point?
Provide the Intel® System Support Utility (Intel® SSU)
- Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
Best regards,
Maria R.
Intel Customer Support Technician
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Hello Cez,
Were you able to check the previous post?
Let me know if you need more assistance.
Best regards,
Maria R.
Intel Customer Support Technician
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Hello Cez,
We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
Maria R.
Intel Customer Support Technician

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