Intel Dual Band Wireless AC 7260 drops to 'limited connectivity' very often

[FBirr]

Dear Intel,

Intel Dual Band Wireless AC 7260 drops to limited connectivity very often after upgraded to 20.60.0 or 20.70.0 driver versions.

- Lenovo Yoga 2 Pro (20266) 80AY, Windows 10 Professional April 2018 Update (1803) - Build 17134.191

How can we handle it?

Regards,

[Anonymous]

Hello Birraque

Thank you for contacting us.

We checked the behavior you described and can confirm, that this Intel Wireless Bluetooth driver package 20.70.0 for Windows' 10 operating system contains driver version 20.60.0.4 for Intel Dual Band Wireless AC 7260. So what you see - Intel Dual Band Wireless AC 7260 keeps Bluetooth 20.60.0.4 version after upgraded to latest driver 20.70.0 - an expected behavior. Please continue using this driver package, which is currently the latest one for your Intel Dual Band Wireless AC 7260.

We are very sorry for the confusion this caused you. We fixed the information on out support site and Download Center page (https://downloadcenter.intel.com/download/28009 https://downloadcenter.intel.com/download/28009 ) changes should be available soon.

Regards,

Yana T.

[FBirr]

Hi ytsarerva

A misunderstanding has occurred. Your answer is for Bluetooth driver.

My issue refers to WiFi that drops to 'limited connectivity' after upgraded to drivers 20.60.0 or 20.70.0 - https://downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10 https://downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10

Regards,

[Anonymous]

Hi Birraque

You are correct, sorry for that. I'll respond to the appropriate thread (/message/559020?et=notification.mention# 559020 https://communities.intel.com/message/559020?et=notification.mention# 559020 )

Thank you

Regards,

Yana T.

[FBirr]

Hi ytsarerva

No problem. Thanks again for the Bluetooth driver answer.

Do you have any input about the WiFi 'limited connectivity' that I reported here?

Regards

[FBirr]

Hello ytsarerva,

Do you have any input about the WiFi 'limited connectivity' issue that I reported here?

Regards,

[idata]

Hello, Birraque.

Let us try the following:

1. Download the latest Wireless Drivers for your system in the following link: https://downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?v=t https://downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?v=t
2. Complete a clean installation of the Wireless Drivers by following this guide: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html

Let us know how it goes.Antony S.

[FBirr]

Hi Antony S.

Already did both steps and still with same issue.

How can we handle it?

Regards,

[idata]

Hello, everyone!

Please try the following:

1. Open Device Manager, click Start > Control Panel > Device Manager
2. Expand Network adapters.
3. Double-click on your Intel® Dual Band Wireless-AC 7260
4. Select the Driver tab
5. Click Roll Back Driver to restore

Test your system in that way and let us know how it goes.Antony S.

[AOver3]

already there, as no driver to roll back to

[FBirr]

Hi Antony S.

As mentioned in my /thread/127863 # 1 message the issue happens after Intel https://downloadcenter.intel.com/download/27849/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10 20.60.0 or https://downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10 20.70.0 (with driver https://downloadmirror.intel.com/27989/eng/ReleaseNotes_WiFi_20_70_0.pdf 18.33.13.4). When running with older https://downloadcenter.intel.com/download/27750/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10 20.50.0 (driver https://downloadmirror.intel.com/27750/eng/ReleaseNotes_WiFi_20_50_0.pdf 18.33.12.2) the WiFi dropping to 'limited connectivity' didn't happen.

I would like to know if engineering team already addressed this bug to be fixed in the next Intel PROSet/Wireless driver update?

Regards,

[idata]

Hello, Birraque and JIC-Al.

I would like to continue researching into this issue. For me to do so, please share with me .txt file that the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.Antony S.

[FBirr]

Hello Antony S.

Annex my current SSU (Lenovo Yoga 2 Pro - 20266)

Regards,

[JAhon]

Hello,

I Have same type problem with my Lenovo W540. Problem was noticed after W10 updated to 1803. I can use only driver version 17.15.0.5 delivered by Microsoft.

Kind Regards,

J

[AOver3]

I am attaching 3 separate reports from 3 different units. Also I see from what I am reading on the forum that some people are saying they are running Windows 10 or Windows 8. All of mien are running Windows 7 Embedded on Dell Wyse Thin Clients.

[idata]

Hi Birraque,

Can you provide an event log file and also update your BIOS software?-Chris

[FBirr]

Hi Chris,

I'm running latest BIOS, reliable drivers and Windows 10 (1803) updates.

Please let me know which log file do you need.

Regards,

[FBirr]

Hello Chris,

I'm running now build 17134.228 with same issue.

Do you have any inputs? How can we handle it?

Regards,

[idata]

Hello, Birraque.

I would like to double check if you were able to perform the troubleshooting steps provided in the post above and the results.Antony S.

[AOver3]

I am using the the Ac-7260 also and am getting the same issues, but with more effects, It also totally drops the WiFi connection as well as disables itself somehow. Also run into instances where it will not allow me to re enable the adapter, and sometimes after I try to enable it, it just totally disappears from the adapters screen as well as the device manager. A reboot of the unit will bring it back but that is only a temporary fix as it will start again.

Below is what I see over and over in the event viewer.

The description for Event ID 5032 from source NETwNs32 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\NDMP4

Intel(R) Dual Band Wireless-AC 7260

[CIvey]

Intel has a driver issue with the AC7260. We need access to older drivers this card work great for over a year and now sucks!