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Intel Killer Performance Suite Version: 35.23.826 Release date: October 10, 2023

FG
New Contributor I
2,520 Views

 

Why is this showing twice with the same version number after the latest update of Intel Killer Performance Suite version 35.23.826?

 

FG_0-1697159872220.png

FG_1-1697159953222.png

It was not changing the duplicate message even after a reboot, I had to press Refresh Results to get rid of the duplicate message. 🤷‍

FG_1-1697167868834.png

 

 

FG_0-1697167784746.png

 

 

 

 

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1 Solution
FG
New Contributor I
2,272 Views

Hi Isaac,

I may have tried to reinstall Intel DSA on one of the machines and it did not help.

There was no point of doing it on all the other machines since I found out that a simple click on "Refresh Results" fixed the problem of the duplicate message. For me it is no longer a problem, all machines corrected the issue by a click on Refresh Results.

The next day there was also an update of MS Edge which is now version 118.0.2088.46, no idea if that makes any difference. 🤷‍

 

FG_0-1697475159549.png

 

FG_1-1697475336837.png

 

 

View solution in original post

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12 Replies
IsaacQ_Intel
Employee
2,471 Views

Hello FG

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

Based on the screenshots provided, we have noticed that those screenshots are taken from the driver Installation History in Intel® Driver & Support Assistant (Intel® DSA), that indicates to the user that they are viewing that section of the information in Intel® DSA.

 

This highlights the Installation History section, so it's seen as a separate section of information from the Available Updates section. The Installation History is a new feature that was added to Intel® DSA in December with the version 22.8.50 release.

 

We have observed that all of your drivers are currently up-to-date with no pending updates, and the installation of the Killer driver was successful. We would appreciate it if you could inform us if you are experiencing any additional performance-related concerns or similar issues with your PC.

 

 

Best regards,

Isaac Q. 

Intel Customer Support Technician



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FG
New Contributor I
2,460 Views

Hi Isaac,

The only unusual thing is that the history was showing twice the same update with the same version even after a reboot.

Had the click on Refresh Results to correct and eliminate the duplicate message, as you see on the last part of the update post. 

Thanks,

F.G.

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IsaacQ_Intel
Employee
2,456 Views

Hello @FG

 

I appreciate your prompt response.


In order to furnish you with a precise response concerning the IDSA behavior, I will need to investigate this matter with our dedicated team to ascertain whether it deviates from the norm.


To facilitate this, I kindly request that you furnish me with the following details:

 

·      SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.


·      Please provide us with the Browser you are currently using to open IDSA and the IDSA version.

 

Additionally, we are interested in ascertaining whether you have attempted the process of uninstalling and subsequently reinstalling the IDSA tool. This approach can often effectively resolve issues associated with the IDSA. For more information check out this article: How to Uninstall the Intel® Driver & Support Assistant (Intel® DSA)

 

After receiving all the necessary information, we will promptly liaise with the responsible team to gather additional details, and subsequently communicate our findings to you.

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


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FG
New Contributor I
2,446 Views

Hi Isaac,

The problem was common to 3 different machines after Intel DSA updated that driver and software.

The only thing they have in common is the Intel Killer Network adapters.

They are Dell XPS 8930 and Dell XPS 8940 machines.

Description:
This download record installs Wi-Fi, Ethernet drivers and Killer Software for the Intel® Killer™ products.
Version:
35.23.826 
Release date:
October 10, 2023
Size:
62.84 MB
 
 
Anyway, a click on Refresh Results eliminated the problem.
Regards, 
F.G.
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IsaacQ_Intel
Employee
2,442 Views

Dear @FG,

 

I wish to express our gratitude for your prompt response.

 

We greatly appreciate the information you provided, including details about the affected machines, driver version, and release date. Our aim is to assist you in comprehending whether the duplicate message in IDSA is a normal or expected occurrence, which is why we have sought additional information in our previous correspondence.

 

I would like to inquire if you have encountered any challenges in procuring the requested information. It is essential for us to obtain this data so that we may forward this matter to the relevant team for their evaluation and offer a more comprehensive explanation of the issue.

 

Therefore, we kindly request once more that you provide the SSU report, the web browser you are currently using to access IDSA, and the version of IDSA. Additionally, we would appreciate your response to our query regarding whether you have uninstalled and reinstalled IDSA via the IDSA uninstaller.

 

We eagerly await your response and the requested information.

 

Best regards,

Isaac Q.

Intel Customer Support Technician


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FG
New Contributor I
2,433 Views

MS Edge browser 

FG_1-1697236604120.png

 

 

IDSA Version 23.4.39.9

 

FG_0-1697236474931.png

 

I'll upload the SSU report when I have a chance to run it.

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FG
New Contributor I
2,407 Views

Hi Isaac, 

I attached the SSU-Output.txt file that you requested. I already answered the other questions that you had.

Regards.

F.G.

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IsaacQ_Intel
Employee
2,289 Views

Dear @FG,

 

I appreciate your prompt response and the information you provided, including the details about the SSU, Browser, and IDSA versions. However, it appears that our initial question regarding the use of the Uninstaller tool to uninstall and reinstall the IDSA remains unanswered. We would like to confirm whether you have attempted this option.

 

Furthermore, thank you for sharing the additional information. We will now proceed to internally review this matter with the relevant team to determine whether this issue is common, indicative of a bug, or possibly related to the browser or other factors. We will ensure to reach out to you at the earliest convenience with our findings.

 

Thank you for your patience.

 

Best regards,

Isaac Q.

Intel Customer Support Technician


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FG
New Contributor I
2,273 Views

Hi Isaac,

I may have tried to reinstall Intel DSA on one of the machines and it did not help.

There was no point of doing it on all the other machines since I found out that a simple click on "Refresh Results" fixed the problem of the duplicate message. For me it is no longer a problem, all machines corrected the issue by a click on Refresh Results.

The next day there was also an update of MS Edge which is now version 118.0.2088.46, no idea if that makes any difference. 🤷‍

 

FG_0-1697475159549.png

 

FG_1-1697475336837.png

 

 

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IsaacQ_Intel
Employee
2,256 Views

Dear @FG,

 

Given that the issue you reported does not constitute a significant concern and you have successfully resolved it by utilizing the "Refresh Results" function, which effectively eliminated the problem of duplicate messages across all your devices, we are prepared to conclude this case.

 

We extend our gratitude for your valuable time and the information you have shared with us throughout this process. We are pleased to learn of your solution and appreciate your willingness to share it, potentially assisting other community members facing similar challenges.

 

As the matter at hand has been resolved, we will proceed to close this thread. Please be aware that Intel will no longer actively monitor this thread. We appreciate your understanding.

 

Best regards,

Isaac Q.

Intel Customer Support Technician


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FG
New Contributor I
1,360 Views

The problem showed up again with latest update of Intel Killer Performance Suite 35.23.1292.

This time refresh results did not help. The problem of the duplicate message is persistent.

 

FG_0-1704931827858.png

Intel® Driver & Support Assistant

Detailed Report

Last scan: 1/10/2024 4:00 PM

Computer

Dell Inc. XPS 8940ManufacturerModelVersionBiosVersionDate

Dell Inc.
0K3CM7
A00
2.16.0
11/2/2023

Operating System

Microsoft Windows 11 Pro (64-bit)VersionBuild

23H2 (10.0.22631)

Processor

11th Gen Intel® Core™ i7-11700 @ 2.50GHzDevice DetailsManufacturerDescriptionArchitecture# of Cores# of ThreadsProcessor Base FrequencyCurrent VoltageLevel 2 CacheLevel 3 CacheProcessor IdAvailability

GenuineIntel
Intel64 Family 6 Model 167 Stepping 1
x64
8
16
2501 MHz
8.
4096 Kb
16384 Kb
0xA0671
Running at full power

Graphics

Intel® UHD Graphics 750Driver DetailsProviderVersionDateDevice DetailsAdapter CompatibilityVideo ProcessorAdapter DAC TypeAvailabilityStatusLocationDevice IdNVIDIA GeForce RTX 3060 TiDriver DetailsProviderVersionDateDevice DetailsAdapter CompatibilityVideo ProcessorResolutionBits Per PixelNumber of ColorsRefresh Rate - CurrentRefresh Rate - MaximumRefresh Rate - MinimumAdapter DAC TypeAvailabilityStatusLocationDevice Id

Intel Corporation
31.0.101.5084
12/21/2023
Intel Corporation
Intel® UHD Graphics Family
Internal
Offline
This device is working properly.
PCI bus 0, device 2, function 0
PCI\VEN_8086&DEV_4C8A&SUBSYS_09C51028&REV_04\3&11583659&1&10
NVIDIA
31.0.15.4633
12/6/2023
NVIDIA
NVIDIA GeForce RTX 3060 Ti
3840 x 2160
32
4294967296
60 Hz
75 Hz
23 Hz
Integrated RAMDAC
Running at full power
This device is working properly.
PCI bus 2, device 0, function 0
PCI\VEN_10DE&DEV_2486&SUBSYS_39711028&REV_A1\4&1A736D34&0&0008

Audio

Realtek AudioDriver DetailsProviderNameVersionDateDevice DetailsDevice IdUSB Audio DeviceDriver DetailsProviderNameVersionDateDevice DetailsDevice IdNVIDIA High Definition AudioDriver DetailsProviderNameVersionDateDevice DetailsDevice IdNVIDIA Virtual Audio Device (Wave Extensible) (WDM)Driver DetailsProviderNameVersionDateDevice DetailsDevice Id

Realtek Semiconductor Corp.
RTKVHD64.sys
6.0.9486.1
3/1/2023
HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_102809C5&REV_1000\4&C896280&0&0001
Microsoft
USBAUDIO.sys
10.0.22621.2506
10/19/2023
USB\VID_0BDA&PID_58B0&MI_02\6&25249C4A&0&0002
NVIDIA Corporation
nvhda64v.sys
1.3.40.14
1/19/2023
HDAUDIO\FUNC_01&VEN_10DE&DEV_009E&SUBSYS_10283971&REV_1001\5&F23A98&0&0001
NVIDIA
nvvad64v.sys
4.49.0.0
9/22/2022
ROOT\UNNAMED_DEVICE\0000

NetworkingAndIo

TAP-NordVPN Windows Adapter V9Driver DetailsProviderVersionDateDevice DetailsManufacturerAvailabilityStatusInstalledMAC AddressService NameDevice IdKiller E2600 Gigabit Ethernet ControllerDriver DetailsProviderVersionDateDevice DetailsManufacturerAvailabilityStatusInstalledMAC AddressService NameDevice IdRevisionKiller® Wi-Fi 6 AX1650i 160MHz Wireless Network Adapter (201NGW)Driver DetailsProviderVersionDateDevice DetailsManufacturerAvailabilityStatusInstalledMAC AddressService NameDevice IdRevisionBluetooth Device (Personal Area Network)Driver DetailsProviderVersionDateDevice DetailsManufacturerAvailabilityStatusInstalledMAC AddressService NameDevice IdIntel® Wireless Bluetooth®Driver DetailsProviderVersionDateDevice DetailsManufacturerStatusDevice Id

TAP-NordVPN Windows Provider V9
9.0.0.23
5/30/2018
TAP-NordVPN Windows Provider V9
Running at full power
This device is working properly.
True
00:FF:B8:6A:8F:38
tapnordvpn
ROOT\NET\0000
Killer
1168.15.717.2023
7/17/2023
Killer
Running at full power
This device is working properly.
True
B0:4F:13:06:60:21
e2k68cx21x64
PCI\VEN_10EC&DEV_2600&SUBSYS_26001A56&REV_21\4&7374CBA&0&00E0
21
Intel
23.20.0.4
11/29/2023
Intel Corporation
Running at full power
This device is working properly.
True
FC:B3:BC:AD:D0:B8
Netwtw10
PCI\VEN_8086&DEV_06F0&SUBSYS_16521A56&REV_00\3&11583659&1&A3
00
Microsoft
10.0.22621.2506
6/21/2006
Microsoft
Running at full power
This device is working properly.
True
FC:B3:BC:AD:D0:BC
BthPan
BTH\MS_BTHPAN\6&2F573614&0&2
Intel Corporation
23.20.0.3
11/28/2023
Intel Corporation
OK
USB\VID_8087&PID_0026\5&2c4715df&0&14

Memory

32 GBDevice DetailsPhysical Memory - TotalPhysical Memory - AvailableVirtual Memory - TotalVirtual Memory - AvailablePage FilePage File Space

32 GB
22.66 GB
36.41 GB
25.34 GB
C:\pagefile.sys
4.75 GB

Storage

SanDisk SDSSDH3500GDriver DetailsProviderVersionDateDevice DetailsCapacitySerial NumberPartitionsDevice IdDevice PathFirmware DetailsVersionF:File SystemCompressedCapacityFree SpaceWDC WD10EZEX-75WN4A1Driver DetailsProviderVersionDateDevice DetailsCapacitySerial NumberPartitionsDevice IdDevice PathFirmware DetailsVersionD:File SystemCompressedCapacityFree SpaceWDC WD10EZEX-60ZF5A0Driver DetailsProviderVersionDateDevice DetailsCapacitySerial NumberPartitionsDevice IdDevice PathFirmware DetailsVersionG:File SystemCompressedCapacityFree SpaceBC511 NVMe SK hynix 512GBDriver DetailsProviderVersionDateDevice DetailsCapacitySerial NumberPartitionsDevice IdDevice PathFirmware DetailsVersionC:File SystemCompressedCapacityFree Space

Microsoft
10.0.22621.2506
6/21/2006
465.76 GB
174596420281
1
SCSI\DISK&VEN_ATA&PROD_SANDISK_SDSSDH35\4&C4BDA31&0&000200
\\.\PHYSICALDRIVE2
X61110RL
NTFS
False
465.64 GB
461.11 GB
Microsoft
10.0.22621.2506
6/21/2006
931.51 GB
WD-WCC6Y5YCXD59
1
SCSI\DISK&VEN_ATA&PROD_WDC_WD10EZEX-75W\4&C4BDA31&0&000000
\\.\PHYSICALDRIVE0
13057113
NTFS
False
931.39 GB
437.04 GB
Microsoft
10.0.22621.2506
6/21/2006
931.51 GB
WD-WMC1S7506981
1
SCSI\DISK&VEN_ATA&PROD_WDC_WD10EZEX-60Z\4&C4BDA31&0&000100
\\.\PHYSICALDRIVE1
80.00A80
NTFS
False
931.39 GB
482.40 GB
Microsoft
10.0.22621.2506
6/21/2006
476.94 GB
NYA3N071111803V4X _00000001.
5
SCSI\DISK&VEN_NVME&PROD_BC511_NVME_SK_HY\5&2DE2B5C9&0&000000
\\.\PHYSICALDRIVE3
11004101
NTFS
False
455.52 GB
301.96 GB

Intel Software

Intel® Arc™ ControlVersionSizeInstall DateIntel® Killer™ Performance SuiteVersionSizeInstall DateIntel® Killer™ Performance SuiteVersionSizeInstall Date

1.74.5391.3
0
 
35.23.1292
0
 
35.23.1292
0
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FG
New Contributor I
1,353 Views

The duplicate message eventually cleared itself after a few hours. The problem was common to several machines. 🤷‍

 

 

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