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Intel(R) Wi-Fi 6 AX200 160MHz : The network adapter has returned an invalid value to the driver.

Parziwolle
Beginner
1,085 Views

Dear Community,

I write this Post like the other who have issues with a simple WLAN Card....

I need 2-3 reboots to load the driver correctly. Otherwise the Windows System have a problem to find the WLAN Card to work properly. The Device Manager reports a Issue/Warning on a "Generic software component" and the icon in the taskbar dont show any WLANs.
Thats annoying.
I already replaced and reinstalled the Driver with the latest one.
What can I do?

Win11 23H2 

Event 5010 / Netwtw10

- System 

  - Provider 

   [ Name]  Netwtw10 
 
  - EventID 5010 

   [ Qualifiers]  49152 
 
   Version 0 
 
   Level 2 
 
   Task 0 
 
   Opcode 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2023-12-01T01:18:48.5186243Z 
 
   EventRecordID 8306 
 
   Correlation 
 
  - Execution 

   [ ProcessID]  4 
   [ ThreadID]  348 
 
   Channel System 
 
   Computer -
 
   Security 
 

- EventData 

   \Device\NDMP2 
   Intel(R) Wi-Fi 6 AX200 160MHz 
   000008000200380000000000921300C000000000000000000000000000000000000000000000000057445256AFEC0000 

Regards,

Parzi

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3 Replies
Alberto_R_Intel
Employee
1,064 Views

Parziwolle, Thank you for posting in the Intel® Communities Support.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Was it working fine before without the issue of doing many reboots to make the wireless connection functional that you are describing?

If yes, when did the issue start?

Did you make any recent hardware/software changes, besides updating the drivers, that might cause this problem?

The wireless card, did you purchase it separately or did it come installed on the computer?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
1,008 Views

Hello Parziwolle, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
962 Views

Hello Parziwolle, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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