Intel(R) Wi-Fi 6 AX200 160MHz - yet another TX/CMD timeout (TfdQueue hanged) and disconnects

[martin_k]

Long story short.

Bought a new notebook with Ax200. Have it connected to the mikrotik router, and I'm experiencing like many others disconnects. Usually when connection is under load. Actuall protocol is Wi-Fi 5 (802.11ac).

It happens "sometimes" - once no occurence in 5 days, suddenly twice in two days.

What happens is seriours of events:

1) 5007 - TX/CMD timeout (TfdQueue hanged)

2) then many of these: Intel(R) Wi-Fi 6 AX200 160MHz : The network adapter has returned an invalid value to the driver.

3) followed by resets: Intel(R) Wi-Fi 6 AX200 160MHz : Has encountered an internal error and has failed.

The network interface "Intel(R) Wi-Fi 6 AX200 160MHz" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 2 time(s) since it was last initialized.

Miniport Intel(R) Wi-Fi 6 AX200 160MHz, {1c3006b2-42c5-4706-8f37-0da41b34cccd}, had event Fatal error: The miniport has detected an internal error

WLAN AutoConfig detected limited connectivity, attempting automatic recovery.

Recovery Type: 4
Error Code: 0x0
Trigger Reason: 7
IP Family: 0

A service was installed in the system.

Service Name: Intel® PROSet/Wireless Service
Service File Name: C:\WINDOWS\System32\DriverStore\FileRepository\piecomponent.inf_amd64_cca7e9f7d000eb41\Intel_PIE_Service.exe
Service Type: user mode service
Service Start Type: demand start
Service Account: LocalSystem

WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\WINDOWS\system32\IntelIHVRouter08.dll

4) and finaly after 20 secs or so on network:

6062 - Lso was triggered 

- SSU report attached

- installation of clean OEM driver - done

- latest version 21.90.3.2

- windows 10 - 2004

Router:

- Mikrotik RouterBOARD 962UiGS-5HacT2Hn / fw: 6.47 / router os  6.47

- 5GHz iface settings

antenna-gain=1 band=5ghz-a/n/ac channel-width=20/40/80mhz-eCee country="united states" disable-running-check=\
yes disabled=no frequency=5200 installation=indoor mode=ap-bridge multicast-helper=full name=wlan3 security-profile=wlan0_wpa2 ssid=\
cxxxxx wireless-protocol=802.11

I would like to point out:

I never experienced such problems with any other older notebook / work notebook or any other device.

Let me know what to do and wha information to give you. so  you will be able to finally  fix your driver.

Thank you!

[martin_k]

Hey JamieS,
I'm experiencing it out-of-a-box, for the card named on thread.

By doing certain changes, like setting wifi to diff. channel etc, updating drivers, I was able to get it a rate 1 occurence in like 10 days. It's not perfect but.... I wanted to know from intel the exact RCA of that message - no luck, despite they "fixed" some occurencea in newest driver.


Obviously Im not about to exchange ntb not rma card as this seems to be some low lvl driver issue.

So my plans are - try to live with it, and update the driver.

And yes, it's sad and frustrating.

[Alberto_Sykes]

Hello martin_k, Thank you very much for sharing those updates.

We will continue with our research on this matter, as soon as I get further details I will post all the information on this thread.

JamieS13, Thank you for posting in the Intel® Communities Support.

Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

https://communities.intel.com/community/tech

Let me apologize for any inconvenience.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel 

[martin_k]

Thank you Alberto!

[Alberto_Sykes]

Hi martin_k, I just received an update.

Could you please provide the air traces and log files at the moment the issue occurs, you can use Wireshark to capture that information.

Additionally, please fill the form below with all the information requested in there:

Problem details

Problem description:

Frequency of occurrence (once an hour, day, always):

Computer power source (plugged in or battery):

Steps to reproduce (provide links to forums, online help, screen shots):

Attempted workaround (turn off settings, change power settings, etc.):

Environment (office, school, hospital, factory, home):

Client computer details

Computer manufacturer(s):

Computer model(s):

Windows OS (provide Version number if Win10, and 32- or 64-bit):

WiFi configuration manager (e.g. Intel PROSet, Windows AutoConfig (native), etc.):

WiFi adapter model(s):

WiFi device driver version:

Number of systems affected:

Wireless security method

Encryption Type (Open, RC4, TKIP, AES):

802.1X authentication type (WEP, TKIP, CCMP):

Key Management Type (PEAP, EAP-FAST):

WiFi network environment

Access Point manufacturer, model, & SW version:

Wireless Frequencies in use (2.4 and/or 5 GHz):

802.11n or 802.11ac enabled (None/HT(11n)/VHT(11ac)):

Channel Width (20 MHz vs. 40 MHz) for 2.4 GHz?

Channel Width (20 MHz vs. 40 MHz vs. 80MHz) for 5 GHz?

SSID stealth mode (hidden or broadcast):

Enterprise Customers:

WLAN Controller manufacturer, model, and SW version:

RADIUS Server Make/Version:

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[martin_k]

Hello Alberto,

  I'll try to make some setup with wireshark and continuously sniffing using old notebook in promiscuite mode.

If that will work, I hope I can capture what's going on the newtork.

Usually a time between failures varies between 5 - like 14 days and unfortunately for me, it's not easily reproducible.

When I'll have the state of traffic anyhow captured, I'll ofcourse fill out the form you sent.

[Alberto_Sykes]

Hello martin_k, Thank you very much for letting us know those updates.

Perfect, no problem at all, take your time in order to monitor the behavior of the Wireless connection and also to capture the logs from Wireshark and to fill the form, once you get the chance, please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_Sykes]

Hello martin_k, I just wanted to check if the problem with the Wireless connection still persists and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[martin_k]

Hello Alberto,

  so far had two new occurences. I'm in processs of setting up the old notebook in wireshark and monitor mode so I'll have all the beacon, frame and data packets. I hope to have it finished setup this week.

[Alberto_Sykes]

Hi martin_k, Thank you very much for sharing those details.

Perfect, go ahead and monitor the Wireless connection with Wireshark and once you get the opportunity please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Alberto_Sykes]

Hello martin_k, I just wanted to check on the behavior of the Wireless connection and if you need further assistance on this topic?

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[martin_k]

I actually wasn't able to give it much this week,  but still have it on a list. Last one error I have logged i 08/26.

[Alberto_Sykes]

Hello martin_k, Thank you very much for sharing those updates.

Please keep monitoring the behavior of the Wireless connection and let us know if you need further assistance?

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[martin_k]

Hello Alberto,

   sure still nothing with the dumps in monitor mode.

[Alberto_Sykes]

Hello martin_k, Thank you very much for sharing those details.

Perfect, please keep monitoring it and let us know if the issue comes back again.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[AlexPavloff]

I've got the same issue: permanent disconnections while using 5G. It can occur twice or more times a day, but some days I don't observe it at all. I've MSI notebook and TP-Link router. So if this happens on different devices, but with the same ax200 wifi adaptor, then the issue is in the adaptor.

I tried to re-install the drivers. New ones, old ones, "clean" ones, the drivers from the website of the manufacturer. Nothing works out. The only thing that helps to fix the problem for while (till the next disconnection) is changing the settings of the 5G network (modes, channels, channels' width). But as I mentioned, it works out only till the next disconnection. Then I again have to change the settings again. And again. And again... And as I see here the Intel specialists didn't find out how to constantly fix it.

**bleep** it, guys, you don't even consider this as YOUR problem! C'mon! This really is! I have this issue, he has it, other people have it (just look through even this forum, say nothing about the threads on Reddit or somewhere). This issue exists. And it's about AX-200. Stop giving all the same typical non-working advice ("re-install the driver" or "check the additional settings"). They don't work. Find the issue in AX-200 and fix it. Please. It really pisses off.  

[LacklusterNerd]

This is for sure an Intel problem with the AX200. After dealing with this for months on my Dell Omen I came here in hopes that there would be an actual fix from Intel, but nope! It's very frustrating and I've finally gotten fed up enough to create a band-aid for it. Anytime this event pops up in the System log I have a script kick off to reset the adapter. It's NOT a fix, but it saves me from needing to do manual steps to reconnect (make sure Connect Automatically is on in the WiFi network config). I've only tested this on my computer but provide it here in case people are as annoyed as I am. 

Save the attached files to a folder (Ex. C:\Scripts). Rename the extension from .txt to .ps1. Import the xml into Task Scheduler (Run as Administrator if you want to import it) and make sure the "Action" is pointing at your ps1 file. 

You can test the script by running the below line in powershell and your adapter should reset.
Write-EventLog -LogName System -Source Netwtw10 -EntryType Error -EventId 5005 -Message "Test Event"

Hopefully Intel fixes this issue in a future driver release but I don't have high hopes.

[Alberto_Sykes]

AlexPavloff, LacklusterNerd, Thank you for posting in the Intel® Communities Support.

If by any chance you need further assistance on this topic, please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

https://communities.intel.com/community/tech

Let me apologize for any inconvenience.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[martin_k]

Hello Alberto,

   I've got the dump of the 802.11 traffic, while the issue occured. I'm now compiling your requested data and I'll send you a PM, for where to download the archive.

I request Intel to do not disclose anything from the dump please and to delete it, when it won't be needed.

BR Martin

[martin_k]

Alberto, you should have a PM.

[martin_k]

Alberto,

   read carefully please.

1) the issue still occure

2) it happened yesterday evening, I've created you a zip file with everything and sent you in PM where to download it.

Can you confirm you get that downloaded, so I can delete it?

[Alberto_Sykes]

Hello martin_k, for some reason I did not see your previous messages, let me apologize for that.

Just in case, just to be clear, none of the information you provide us will be disclose in any type of way, shape or form, all the details provided by the peers in the Intel® communities is very important for us and we take care of it very carefully.

Now, I will send you an email, for you to provide all the files you mentioned above, please verify your inbox.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel