Intel(R) Wi-Fi 6E AX211 160MHz Problem Status: 0xC00000E5

[AidenRossow]

Over the past 4 months, I've been battling my Wi-Fi drivers with multiple update/rollbacks, computer restarts and finally hard resetting the computer to still find this problem. Whenever I boot the computer, sometimes I get the error code 43, or 10, saying windows has detected a problem with the device or an action can't be completed. and I am unable to connect to the internet Upon reinstallation of the Wi-Fi drivers I am able to connect to the internet and still receive the above problem status in the subject title but once I restart the computer, the Wi-Fi drivers halt and I get error code 43 or 10 and lose internet access. I have Intel's Driver & Support Assistant installed and all of my hardware is updated through it but I am still receiving these problems with the Wi-Fi drivers.

Here is the error code information I am receiving in device manager, the title of this says "Device not started (Netwtw14)"

Driver Name: oem25.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwtw14
Lower Filters:
Upper Filters: vwifibus
Problem: 0x0
Problem Status: 0xC00000E5

[n_scott_pearson]

I suggest that you do a clean reinstall of the drivers. Here is my process for doing so (follow it exactly):

1. If you haven't already, download - but do not install just yet - the latest Bluetooth and Wireless driver packages for your adapter. Here are the current links for downloading these drivers: Wireless: https://www.intel.com/content/www/us/en/download/19351 and Bluetooth: https://www.intel.com/content/www/us/en/download/18649.
2. Most important! Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable. Note: This Wireless disable *must* be of type that will persist (i.e. stay disabled) across reboots.
3. From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip forward to Step 6.
4. Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
5. Manually reboot your computer, keeping Internet access disabled throughout.
6. From the Device Manager applet, check the Network Adapters section for an entry for Intel Wi-Fi 6E AX211 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an Intel driver associated with it. If neither is the case, skip forward to Step 12.
7. Right click on the entry for Intel Wi-Fi 6E AX211 and select Uninstall Device. In the dialog that is then presented, choose to (checkmark) Delete the driver software for this device.
8. Repeat step 7 until the option to Delete the driver software for this device is not offered (i.e., is greyed out).
9. Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
10. Repeat step 9 until the option to Delete the driver software for this device is not offered (i.e., is greyed out).
11. Go back to Step 5.
12. Install the downloaded Bluetooth driver package you downloaded earlier (my rule: always install Bluetooth first).
13. Install the downloaded Wireless driver package you downloaded earlier.
14. Manually shutdown and reboot your computer.
15. Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
16. Test.

Note: It sometimes takes multiple uninstall (and reboot) cycles to clean out the old installations, so don't give up on the process. If you get to, say, 10 cycles, stop there and attempt the installation of the latest drivers.

Hope this helps,

...S

[dg641]

Thanks for this!  I have the exact same problem on a brand new ASUS laptop.  Wifi never worked even out of the box.  It would connect for about 10 seconds, then drop offline.  But if I connect it to my phone hotspot it has no problems at all. The problem is not the router, although I have reset it at least a dozen times trying to solve this.  My old machine still connects just fine.

I have reset the windows install twice, updated drivers, wifi settings, etc etc for the last several days.  Nothing worked.  I found this thread and followed your instructions and it worked!  For about 3-4 hours anyway then it dropped out again.  Now it will show that I am connected with internet, but it won't browse web, or let any apps connect.  It shows it's drawing an IP from the router's DHCP, but not a public IP. 

This time I reset the entire machine (again), then forced it to do as many Windows updates as I could, thinking an update might have been what caused mine to stop.  Then I followed your instructions carefully to the letter.  Took two recycles (steps 5 - 12) to get all the BT and wifi devices/drivers gone.  Then I reloaded the newest BT and wifi drivers (BT first), did a hard reboot, still same.  So I went into network settings and set it to manual DNS (8.8.8.8 and 1.1.1.1) for IPV4 and turned off IPV6 altogether.  And it's working!  This time I am watching Windows Update closely so if it drops out again maybe I can catch what update causes this.

But thanks again, you've gotten me alot closer than I was yesterday.   I was about ready to give up and send this laptop back.

[ssss2]

Hi Scott, I've followed these instructions with similar issues to the original poster but still have not had much luck. If you could, could you please help me out with this issue?

[AidenRossow]

Thanks for the reply!

I am on windows 11 and am not seeing an "Apps & Features" application. I have done the later suggestions and I was able to delete the driver software from the device. However, upon reboot, there are 2 "unknown devices" which after looking into, are remnant drivers of the Bluetooth and Wi-Fi drivers. I have since reinstalled both drivers in the fashion you have suggested and the two unknown devices have gone away. Upon reboot I also noticed that the Bluetooth kept all of its previous connected devices meaning it hadn't fully deleted them from the system unless that's not how it works. I still am experiencing the lack of internet connection with the same error codes as before so I then tried to do everything again but instead try uninstalling the 2 "unknown devices" and upon reboot they were both still there. I am still experiencing no internet upon one more boot cycle of the computer. Meaning I can use the internet on the boot cycle that I reinstall both the Bluetooth and Wi-Fi drivers. Is there anything else I could try?

Thanks,

-Aiden

[AidenRossow]

Pardon my ignorance, I was able to find what you meant with the "Apps & Features applet" and did your steps as followed. I found that there was no record of any sort of app regarding Wi-Fi but I did find Bluetooth. I then uninstalled it, opened device manager and found that the Bluetooth parts were gone, as expected. The Wi-Fi parts were there, so I uninstalled them with checking the box that attempts to delete it from the device. They then were both removed. I noticed the 2 "unknown devices" show up again, both which are Intel drivers. I then uninstalled both and rebooted the computer. Upon reboot, I was able to reconnect to the internet (that's how I'm writing this now) and Bluetooth is working too. However, I noticed like before, all of my past devices connected on Bluetooth are still remembered and in the "Apps and Features" section, I am still only find the Bluetooth section, nothing relating to Wi-Fi. I'd imagine, I will still in a few reboots, find that the internet will stop working again because in device manager, I am still receiving the error: "Device not started (Netwtw14)" but for the time being I am able to use the internet.

[n_scott_pearson]

If you allow a connection to the internet anywhere between Step 2 and Step 15, then all bets are off. Windows Update will have a chance to sneak in there and install drivers, etc., screwing things up. I suggest that, if your only connection method is Wireless, then you should disable the Wireless capability completely at the router, not the PC. If you don't have control over the router, go someplace where you do (or there isn't one).

...S

[n_scott_pearson]

What is the error that you are seeing? What kind of router are you using (WiFi 5, 6, 6e)?

Please download and run the Intel System Support Utility for Windows. When you start the utility, select Everything and then click on Scan. Once it completes the scan process, click on Next and then Save. Pick a name for the text file to create and click on Save to create it. You can then close the app. Finally, open a response post here and then, using the Drag and drop here or browse files to attach dialog (below the edit box for the body of your response post), upload and attach this text file to the response post.

...S

[dg641]

Thanks for the help Scott.  I got it to work by connecting another router (TP-Link AXE5400) to my 5G ISP router via ethernet.  I can then connect to that TP-Link router via wifi just fine and it gets me internet through the ISP router.  But connecting direct to my ISP wifi router (TMobile 5G G4AR) shows connection on the laptop but won't get to internet.  Weird...  I have 35 other devices connecting to the ISP router just fine, including my old laptop.

I attached the output files from the Intel SSU.  One is scanned with internet (through setup described above) and one is ran while connected direct to the TMO ISP router (gets no internet).

Appreciate any insights from you.

[n_scott_pearson]

I am OOP right now, so can't do any analysis. I would add, however, that, with thst many devices connected, attaching via the tp-link router has the advantage of being able to get to the (much more available!) 6GHz band.
I will look at your attachments when I get home this afternoon.
...S

[n_scott_pearson]

I am not seeing any obvious (to me) in the reports. The @intel agents will need to have this escalated for analysis...

...S