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Intel Wi-Fi 6 AX201 160MHz stops working REPEATEDLY (Code 10/Code 43)

ax201
Novice
6,292 Views

This issue has become so rampant that now I'm using a LAN cable to connect to my router. I have been frustrated to my core with this problem.

I perform a clean install as suggested by this article here every time, but it happens again. Sometimes as soon as I restart my laptop, sometimes after a while. And yes, I have the latest drivers. 

None of the solutions available online have helped, even the ones from supposed Intel gurus.  I would probably have to buy a Wi-Fi adapter at some point because there seems to be no resolution.

What I have deduced is that the driver stops working when there are too many software running, which are using the internet. The problem also occurs sometimes when I turn on the Bluetooth. 

My laptop:
ASUS TUF Gaming F15
Intel Core i5-10300H 10th Gen Processor, 2.5 GHz (8MB Cache, up to 4.5 GHz, 4 Cores, 8 Threads)
NVIDIA GeForce GTX 1650 4GB GDDR6 Graphics
8GB DDR4 2933MHz RAM
1TB 5400RPM 2.5" SATA HDD + 256GB M.2 NVMe PCIe 3.0 SSD
Windows 10 Home

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ax201
Novice
5,045 Views

It's a hardware issue.

The Bluetooth also stopped working after a while and disappeared from the Action Center. I did a bit of digging and found out that it's the AX201 wireless network card inside the laptop that is of very poor quality and causing the issue.

I took my laptop to a local computer shop to get the card replaced and the guy said that it's a common issue with this network card. However, he uninstalled an Unknown device under the Other devices section in the Device Manager, restarted the laptop, and the Wi-Fi and Bluetooth was back (like a miracle). Still, I still wanted to get the network card replaced, but he said that doing so may not resolve the issue in the long run. He recommended that removing the network card, cleaning it a bit, and reinstalling may be a better option for now, which he did. 

So, it's been a few days and the Wi-Fi and Bluetooth seem to be working fine. I'll update this thread if there's any new updates in the future. 

Tl;dr:

  1. Uninstall any Unknown devices from the Device Manager {The drivers for this device are not installed. (Code 28)}. 
  2. Have the AX201 wireless network card removed, cleaned, and reinstalled (or replace it). 

 

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12 Replies
Jean_Intel
Employee
6,257 Views

Hello ax201,

 

Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues with your AX201 wireless adapter.

 

In order to have a better understanding of your issue, please provide me with the following:

  • Have you rebooted your access point, router, or modem?
  • Do you remember if this issue happened after a new OS update or Wireless driver update?
  • Have you checked if this issue happens on different networks?
  • Were you able to have your wireless connection in a normal/expected performance before?
  • Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?

 

Best regards,

Jean O. 

Intel Customer Support Technician


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ax201
Novice
6,244 Views
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Jean_Intel
Employee
6,239 Views

Hello ax201,


Thanks for your response.


When you answered the question about trying different networks, you responded "No"; does it mean that you have not tried other networks? If so, are you able to try using other networks to check if the issue persists?


I also would recommend performing a clean installation of the latest ASUS driver; for your unit, version 22.130.0.5. Be careful not to install the driver 3.00.01.1264, as this one is for a MediaTek WLAN device. Remember that there are two types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each specific system. The best thing to do is to use the drivers provided by the system manufacturer (OEM).


Also, try rebooting your access point, router, or modem.


Best regards,

Jean O. 

Intel Customer Support Technician


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ax201
Novice
6,221 Views

I do not have any other available networks to connect to.

 

As for the drivers, all are updated to the latest version. Even some listed in the Asus site are older versions. 

 

Can you please elaborate as to why you don't recommend installing the MediaTek WLAN device? Is it a Wi-Fi driver similar to Intel AX201? If so, why shouldn't I switch to this one provided the Intel one is being so problematic. 

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Jean_Intel
Employee
6,205 Views

Hello ax201,


Thanks for your response.


As I mentioned, the Original Equipment Manufacturer (OEM) drivers are customized to work with each specific system. The one I suggested is the latest version that Asus customized to work with your system.


It is important to mention that the generic drivers from Intel have not been validated for your specific PC and thus can exhibit issues specific to your system. If problems are seen after installing the latest Intel driver, restore your original experience by reinstalling the latest graphics driver directly from ASUS


Remember that performing a clean installation will delete any file from the previous driver version. Since you stated you tried this method, it would indicate that past ASUS drivers aren't installed on your system anymore.


Regarding your question about installing the MediaTek WLAN driver, remember that it is developed to work with their products. Based on the ASUS website states that the driver is customized to work alongside the AW-XB468NF or MT7921LEN MediaTek adapters. Installing driver designs for different products may cause some problems.


Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
6,185 Views

Hello Peng895,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
6,129 Views

Hello Peng895,

 

I hope you are doing fine.

 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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Jean_Intel
Employee
6,122 Views

Hello Peng895, 


As our last suggestion, I would like to recommend you contact your system manufacturer (OEM) for further support.


Remember that I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.


Best regards.

Jean O. 

Intel Customer Support Technician.


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ax201
Novice
6,055 Views

I stopped replying because the problem had stopped occurring just out of the blue, but it's back again since the last 2 days.

When the driver stopped working again, I opened Device Manager to find there was this AnchorFree Tap-Windows-Adapter V9 installed (this driver wasn't there before). I Googled about it and found that this driver was causing internet connection to stop among some users, so I uninstalled it.

Then, after I performed a clean install of the AX201 driver, I was unable to upgrade to the latest driver version. When I'm trying to install 22.180.0, I'm getting the message that "One or more issues caused the setup to fail", and when I'm trying to install 22.170.0, it's telling me that a new version is already installed (screenshot of both attached). 

Tldr: Problem stopped happening, then started again, now can't even upgrade driver. 

 

UPDATE: I used Intel Driver & Support Assistant to successfully install the update. However, the problem still remains: driver is still stopping. 

 

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ax201
Novice
5,993 Views

Bought a Wi-Fi adapter as no solution was found. 

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ax201
Novice
5,046 Views

It's a hardware issue.

The Bluetooth also stopped working after a while and disappeared from the Action Center. I did a bit of digging and found out that it's the AX201 wireless network card inside the laptop that is of very poor quality and causing the issue.

I took my laptop to a local computer shop to get the card replaced and the guy said that it's a common issue with this network card. However, he uninstalled an Unknown device under the Other devices section in the Device Manager, restarted the laptop, and the Wi-Fi and Bluetooth was back (like a miracle). Still, I still wanted to get the network card replaced, but he said that doing so may not resolve the issue in the long run. He recommended that removing the network card, cleaning it a bit, and reinstalling may be a better option for now, which he did. 

So, it's been a few days and the Wi-Fi and Bluetooth seem to be working fine. I'll update this thread if there's any new updates in the future. 

Tl;dr:

  1. Uninstall any Unknown devices from the Device Manager {The drivers for this device are not installed. (Code 28)}. 
  2. Have the AX201 wireless network card removed, cleaned, and reinstalled (or replace it). 

 

Daniel_Bernardo
Beginner
3,965 Views

Hello guys, I have a Samsung Galaxy Book2 Pro with this Wifi chipset ax211 160mhz and after months using it I got this error too, I spend all day thinking on Router, WANs, Drivers and nothing made any sense.
Ping tests just didn't work for no reason, 2.4G works, so I have another laptop, a Lenovo one with wifi chipset ax201 160mhz and everything was working with same router.

After all day testing and trying, I just thought taking the chipset from Lenovo and put on Samsung, so when I opened Samsung Book2 Pro I notice that is a board with Wifi, usb C ports, Hdmi and fan power supply and not just a Wifi card as other laptops. Dawnnn, the plan was failed.

 

But, when I was putting the plate and screws on Book2 Pro, I notice that was very weak and fragile so I tested the laptop loney, without usb dock, hdmi cable, just the laptop working on battery, and worked!

I started to think what could be and I remember that, by the morning I organized my cables and I was using 2 monitors, one on HDMI port on Laptop and other on HDMI port on USB dock, so I changed they to let the cable better organized.When I putted the **bleep** HMDI cable on HDMI laptop port the erros started to pop on ping test!

Putting like before the morning move, other monitor on laptop HDMI port that didn't happen. Could be two things, or the cable is so stretched that it's bending the board making the fail or the cable is a cheap one and maybe be doing some static over the board. 

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