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Intel Wifi AX201 driver issues error 5002 and 5005

RafaelTapia
Beginner
1,789 Views

In a brand new HP 440 G8 notebook running Windows 10 21H2, with latest updates, I get frequent 5002 and 5005 errors in the adapter and random disconnects from access point with strong signal.

Windows update had installed Intel driver version 22.120.0.3.

I find Intel driver 22.130.0.5 that specifically states solving these errors in AX201 with windows 10, but after installing it, problem persists with same symptoms, random disconnects and windows error log showing errors 5002 and 5005.

Advise please thanks

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AndrewG_Intel
Employee
1,772 Views

Hello @RafaelTapia

Thank you for posting on the Intel® communities.


In order to review this further, could you please confirm the following details?

1- We understand this is a new laptop. Does the issue happen since the first day you have the device? Or did it work fine at some point?

2- If this worked fine before, do you remember if this happened after a new Windows update or Wireless/Bluetooth driver update?

3- Is the Intel® Wi-Fi 6 AX201 the original wireless adapter that came pre-installed in your system or did you install/integrate it on the laptop?

4- Have you checked if this issue happens on different networks or with different access points? Is this issue happening at home, office environment, or both?

5- By any chance do you know if the errors persist using the customized drivers provided by HP?


6- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


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AndrewG_Intel
Employee
1,734 Views

Hello RafaelTapia

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


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AndrewG_Intel
Employee
1,714 Views

Hello RafaelTapia

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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